Job Description
Job Title: Scheduler - Sr. Customer Service Rep
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Location: Los Angeles, CA 90033
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Duration: 3+ Months (with extension)
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Pay Rate: $21.99/hr w2
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Minimum Qualifications
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- Should demonstrate a strong attendance record and a history of reliability in previous positions.
- Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations.
- High school diploma or GED required.
- Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years).
- Excellent interpersonal and customer service skills.
- Ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
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Preferred Qualifications
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- Knowledge of HIPAA compliance.
- Familiarity with various health insurance plans.
- Knowledge of medical terminology.
- Experience using medical scheduling or practice management systems.
- Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred.
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The Patient Access Liaison II serves as the primary point of contact for patients seeking access to academic medical centers and the Campus.
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Responsibilities include:
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- Answering, screening, and routing incoming and outgoing telephone calls.
- Responding to inquiries through phone, email, text, and web-based communication systems.
- Scheduling and confirming new and follow-up patient appointments.
- Registering patients and verifying insurance eligibility.
- Reviewing insurance benefits and communicating estimated patient financial responsibility.
- Performing accurate data entry while maintaining data integrity.
- Reconciling patient information as needed.
- Routing messages to providers and clinical staff using multiple communication platforms.
- Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.
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