Accounts Receivable Representative
Job Description
Job DescriptionAccounts Receivable Representative
Location: Concord, CA
Pay Rate: $20/hr
Full-Time, Onsite
Temp-to-Hire
Are you a detail-oriented problem solver who enjoys helping people and keeping finances in order? We are seeking an accounts Receivable Representative to join a respected company specializing in life-saving medical alert devices! This is more than a job – you’ll be part of a mission-driven company that helps seniors and individuals with medical needs maintain their independence and safety.
In this role, you’ll handle inbound & outbound calls supporting customers with billing, account resolution, and payment processing. If you thrive in a fast-paced environment and have a passion for providing top-notch customer support, we want to hear from you! Apply now and call Brett at 888-303-5627 to discuss this opportunity.What You’ll Do:
- Manage high volumes of inbound and outbound calls across multiple queues with professionalism and empathy—always aiming for first-call resolution.
- Handle a wide range of payment-related tasks: process payments, issue refunds, update billing details, and correct discrepancies.
- Troubleshoot and resolve billing issues such as missed payments, credits, cancellations, reactivations, and equipment-related refunds.
- Use internal systems and third-party platforms to efficiently manage and resolve account concerns.
- Conduct thorough account reviews and accurately document all customer interactions.
What You’ll Bring:
- 1+ years of experience in a call center or customer service role, with excellent communication and conflict-resolution skills.
- Reliability, adaptability, and a growth mindset—you’re open to feedback and flexible with scheduling.
- Strong attention to detail, tech-savvy, and comfortable managing data entry and navigating multiple systems.
- A self-driven team player who understands the basics of financial transactions and enjoys bringing clarity to complex account issues.