Client Services Representative
Job Description
Job DescriptionAbout the Role:Sapphire Vacation Services LLC is looking for a motivated and personable Client Services Representative to join our growing team in San Diego, CA. We support vacation ownership members with account questions, reservations, and payment issues. You'll be the person on the other end of the line when someone needs something sorted out — and you'll help members find club services that fit how they actually travel. This is an exciting opportunity to be the face of our company, delivering exceptional support and building lasting relationships with our clients. If you thrive in a fast-paced environment and love helping people, we want to hear from you!
Responsibilities:
- Handle inbound and outbound calls and emails from members
- Resolve account, reservation, and billing questions on first contact where possible
- Identify and present club services and upgrade opportunities to members
- Document interactions accurately in our systems
- Escalate complex issues with clear, complete notes
- Other duties as assigned
Requirements:
- 1+ years of experience in customer service, client relations, or account management
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to handle sensitive client situations with empathy, professionalism, and discretion
- Highly organized with strong attention to detail and follow-through
- Experience in financial services, debt resolution, or hospitality industries is a plus
- Fluent in English and Spanish, spoken and written
About Us:Sapphire Vacation Services LLC is a San Diego-based company dedicated to providing specialized recovery and resolution services within the resort and hospitality industry. Our clients trust us for our transparent, results-driven approach and our commitment to finding real solutions. Our team enjoys a collaborative, supportive work culture where every employee plays a meaningful role in our clients' success.