Job Description
Job DescriptionHumCap's client is seeking a Power Field Application Engineer to serve as a critical technical liaison between internal engineering teams and key enterprise customers across North America. This highly visible, customer-facing role is ideal for a hands-on electrical engineering professional with expertise in power electronics, troubleshooting, and field support. The successful candidate will support new product introductions, perform advanced diagnostics, and help deploy next-generation power solutions within data center, AI, server, and enterprise environments. This position offers the opportunity to combine technical problem-solving, customer engagement, and cross-functional collaboration while directly influencing product performance and customer success.
Key Responsibilities
Serve as the Primary Technical Resource for Customers
- Act as the primary technical point of contact for customers, partnering with sales and engineering teams to support strategic accounts.
- Communicate complex technical concepts and recommendations to customer engineering teams and leadership.
- Build trusted relationships with customers through responsive technical support and consultative problem-solving.
Lead Failure Analysis and Troubleshooting Efforts
- Diagnose and resolve hardware, firmware, and system-level issues at customer sites.
- Conduct root cause analysis and provide timely corrective actions to minimize downtime and maximize customer satisfaction.
- Document findings and communicate recommendations to both customers and internal engineering teams.
Support New Product Introduction (NPI) Programs
- Collaborate with global engineering, manufacturing, and product development teams to support new product launches.
- Assist with product validation, testing, qualification activities, and implementation at customer locations.
- Ensure customer requirements and regional compliance standards are properly addressed.
Perform Hands-On Engineering Diagnostics
- Utilize oscilloscopes, electronic loads, power supplies, and other laboratory equipment to troubleshoot power systems.
- Conduct circuit-level analysis, debugging, performance optimization, and validation testing.
- Support prototype evaluations, product modifications, and engineering improvements as needed.
Drive Continuous Quality and Reliability Improvements
- Identify recurring field issues and recommend design, process, or component improvements.
- Partner with engineering teams to proactively address reliability concerns and optimize system performance.
- Provide technical guidance on power architecture, topology selection, and system integration.
Qualifications
- Bachelor's degree in Electrical Engineering or a related technical discipline.
- 5+ years of experience in Field Application Engineering, Power Electronics, Power Design, or a related engineering role.
- Strong understanding of AC/DC and DC/DC power conversion systems.
- Experience with analog circuit design, power systems, and hardware debugging.
- Proficiency using laboratory test equipment, including oscilloscopes, electronic loads, and power supplies.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and customer-facing abilities.
- Ability and willingness to travel domestically and internationally as required.
Preferred Qualifications
- Experience supporting data center, server, AI, cloud, or hyperscale power solutions.
- Experience working with globally distributed engineering and manufacturing teams.
- Familiarity with new product introduction (NPI) processes.
- Mandarin language proficiency is a plus but not required.
Benefits
Our client offers a competitive compensation and benefits package, including:
- Medical, Dental, and Vision Insurance
- 401(k) with company participation
- Paid Time Off (PTO)
- Paid Holidays
- Career Growth and Professional Development Opportunities