Job Description
Job Description
The Receptionist serves as the first point of contact for customers, vendors, and visitors while providing administrative support to ensure the smooth operation of the office. This role requires excellent customer service, strong organizational skills, and the ability to multitask.
Essential Duties and Responsibilities
- Answer and direct incoming phone calls in a professional and courteous manner.
- Take accurate messages and ensure timely communication with appropriate team members.
- Greet customers, vendors, and visitors and assist them with inquiries.
- Manage customer will-call orders, including preparing paperwork, coordinating with production, and ensuring orders are ready for pickup.
- Answer the front door and assist with customer pickups and deliveries.
- Receive, sort, and distribute incoming mail and packages.
- Monitor and maintain office supply inventory; submit supply order as needed to HR.
- Prepare, organize, and distribute marketing materials, including brochures, flyers, menus, and promotional packets.
- Provide general administrative support, including filing, copying, scanning, and data entry.
- Maintain a clean, organized, and welcoming reception and office area.
- Assist with special projects and other administrative duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous receptionist, administrative assistant, customer service, or office experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
- Professional, friendly, and customer-focused demeanor.
- Ability to work independently as well as collaboratively with team members.
Physical Requirements
- Ability to sit, stand, and walk throughout the workday.
- Ability to occasionally lift up to 25 pounds.
- Ability to work in a busy office and bakery environment with frequent interruptions.
Desired Qualities
- Positive attitude and dependable work ethic.
- Strong problem-solving and time management skills.
- Commitment to providing exceptional customer service and representing the company professionally.
Company DescriptionFat Cat Bakery is a wholesale bakery based in Sacramento California. At Fat Cat Bakery, we believe in Real Food- Pure Ingredients- Made Simply. We create the highest quality “SCRATCH PLUS” all natural products including Scone Dough, Cookie Dough and Muffin Batter, as well as baked and wrapped Scones, Cookies and Bars. The majority of our business is focused on School Foodservice, meeting the USDA school regulations. And all of our products are produced in our completely Nut Free facility (tree nut and peanut free). We treat customers and employees as members of the Fat Cat Bakery family.
Company Description
Fat Cat Bakery is a wholesale bakery based in Sacramento California. At Fat Cat Bakery, we believe in Real Food- Pure Ingredients- Made Simply. We create the highest quality “SCRATCH PLUS” all natural products including Scone Dough, Cookie Dough and Muffin Batter, as well as baked and wrapped Scones, Cookies and Bars. The majority of our business is focused on School Foodservice, meeting the USDA school regulations. And all of our products are produced in our completely Nut Free facility (tree nut and peanut free). We treat customers and employees as members of the Fat Cat Bakery family.