Senior Performance Manager - 3rd Party Vendor Relationship Management
Job Description
Job Description
The Senior Performance Manager is responsible for leading relatively large, new and/or complex third-party relationships, programs, and initiatives. In this role you will foster relationships with partners to drive organizational success, analyze initiatives, execute on strategic priorities, measures against performance goals, and ensures consumer treatment in line with our values and policies. Responsibilities include:
- Own third-party vendor relationships and performance related to the company’s strategy and goals.
- Analyze business drivers at both the partner and program level to manage and improve performance.
- Build, set, and communicate performance plans to get results including Identify areas where a change is vital.
- Identify root causes and frame a solution while considering insights of internal/external partners. Generate a range of solutions with associated benefits, costs, and risks.
- Deliver on strategic and program priorities. Create plans and manage projects of moderate scope and complexity.
- Ensure a culture of compliance including partner compliance with company expectations and vice versa.
Requirements
- Education – Bachelor's Degree
- 3 - 5 years of experience in a project or process management role, operations management, management consulting, or equivalent education and experience.
- Strong proficiency in MS Office (particularly Excel).
- Program or relationship management skills, collaboration skills, problem-solving skills, and analytical skills.
- Comfort with public speaking and presenting to internal and external partners.
- Strong critical thinking skills.
- Experience with SAS or other data querying tools.
Company DescriptionHeadquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.
Company Description
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.\n\nEncore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.