Project Manager, Policy & Strategic Initiatives

Job Description

Job Description

BASIC JOB PURPOSE: The Project Manager, Policy & Strategic Initiatives, is responsible for driving the organization’s policy governance process and supporting high-priority, cross-functional projects. This role ensures that all departmental policies and procedures are reviewed, updated, and maintained on a regular cadence while holding stakeholders accountable to established timelines.

In addition, this role will support key organizational initiatives including RFPs, contract reviews, and other time-sensitive projects that require coordination across departments. The ideal candidate is highly organized, detail-oriented, and skilled in influencing without authority.

RESPONSIBILITES/DUTIES:

Policy Governance & Compliance

• Establish and manage a centralized policy review calendar across all departments
• Partner with department leaders to ensure annual (or required) policy reviews are completed timely
• Track progress, follow up on outstanding items, and escalate risks or delays as needed
• Standardize policy templates, formatting, and version control practices
• Maintain a centralized repository of all company policies and procedures
• Ensure policies align with regulatory requirements, client contracts, and company standards
• Prepare reporting dashboards for leadership on policy compliance status

Project Management & Strategic Initiatives

• Lead and support cross-functional projects including RFP responses, contract reviews, and amendments
• Develop project plans, timelines, and deliverables; ensure projects are completed on time
• Coordinate with internal stakeholders (Operations, Finance, Legal, HR, etc.) to gather inputs and drive completion
• Identify risks, dependencies, and bottlenecks; proactively implement solutions
• Facilitate project meetings, track action items, and communicate status updates to leadership
• Support ad hoc executive-level initiatives as assigned

Process Improvement & Accountability

• Identify opportunities to streamline policy management and project workflows
• Implement tools, trackers, and systems to improve efficiency and transparency
• Reinforce accountability across departments through structured follow-ups and reporting
• Develop and document standard operating procedures for recurring processes

PERFORMANCE REQUIREMENTS:

Knowledge, skills and abilities:

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field (preferred)
• 3–5+ years of project management, operations, compliance, or similar experience
• Experience managing cross-functional projects in a fast-paced environment
• Strong organizational and time management skills with attention to detail
• Excellent communication and stakeholder management skills
• Ability to influence and hold others accountable without direct authority
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with project management tools preferred
• Experience in healthcare, transportation, or regulated environments (preferred)

TYPICAL WORKING CONDITIONS: The typical working condition for this position is on-site, in an indoor office environment with controlled climate, lighting, and noise levels. This position is based at our Diamond Bar office and requires regular, in-person attendance. The job may require extended periods of sitting, standing, kneeling, bending, and/or lifting of at least 25 lbs. The use of a computer or other office equipment(s) is also a requirement. Some travel may be necessary. May require evening and/or weekend work.

ACCOMMODATION: Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.

Any offer of employment is conditioned upon the successful completion of a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, citizenship, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other category or class protected under applicable federal, state or local law. Individuals with disabilities may request reasonable accommodation to participate in the job application or interview process, to perform essential functions, and to receive other benefits and privileges.

Mon - Fri, 9:00am - 5:00pm