Job Description
Job Description
Pridestaff is looking for a Service Administration Coordinator for a local Manufacturing Company in Hemet. MUST HAVE RECENT EXPERIENCE WORKING FOR A MANUFACTURIN COMPANY IN A CUSTOMER SERVICE ROLE. This is a 9-month assignment. Pay is $20- to $21.50 per hour. Hours are Monday – Friday from 7am -3:30pm. Overtime as needed. Must be able to pass a Drug Screen and Criminal Background. Recent experience working for a Manufacturing company is a huge plus Bilingual Spanish is a plus.
The Service Administration Coordinator (Contingent Worker) provides dedicated support to the Service Contracts function within the Service Administration team. This role focuses on the subscription-based service contract lifecycle including contract renewals, expired contract recapture, customer communication, and data reconciliation across enterprise systems. The position requires a detail-oriented, self-directed individual who can ramp quickly, work within structured SOPs, and independently manage contract processing tasks with accuracy and professionalism. Proficiency working within ERP, CRM, or structured database systems; ability to navigate multiple platforms with minimal ramp time. Strong attention to detail and accuracy Strong sense of organization follows through. Self-directed and able to multitask Professional writing skills. Work effectively with small team. Demonstrates accountability, transparency and reliability.
Duties and Responsibilities
Supports the processing of subscription-based service contract renewals, including quoting, status tracking, and system entry with supervision.
Assists in identifying contracts approaching expiration and supports proactive outreach to customers per established workflows.
Supports expired contract recapture efforts by cross-referencing account records across systems and flagging discrepancies for review
.Assists with managing team mailboxes by logging requests, routing items appropriately, and tracking contract status
Responds to basic customer inquiries via email regarding contract renewals and expirations; escalates unresolved Issue promptly.
Provides courteous, professional communication to both internal and external customers.
Responds to basic customer inquiries via email regarding contract renewals and expirations; escalates unresolved issue promptly
Provides courteous, professional communication to both internal and external customers
Uses approved templates and communication standards to ensure consistency in all customer-facing correspondence
Supports updates to SOPs and work instructions as contract processes evolve during the assignment
Documents processes, workarounds, and edge cases discovered during the assignment to support long-term knowledge retention
Supports Service Administration leads by preparing documentation and gathering needed information. Adheres to standard work and participates in team routines as directed
Prioritize daily contract processing tasks with support from the Service Admin task owner and the Customer Service Supervisor
Participate in Daily Management routines and provide contract KPI updates as directed (contract renewal rate, expired contract recapture rate, quote to book, cycle time
Demonstrate initiative and a self-directed approach to work - proactively ask "what's next?" rather than waiting for assignments.
EDUCATION & SKILLS REQUIREMENTS
High school diploma or equivalent; associate degree or coursework in business, data management, or related field is preferred.
2+ years of experience in service administration, contract administration, data entry, or a related administrative role.
ERP or structured database experience required - Oracle strongly preferred; SAP, NetSuite, or similar ERP systems also acceptable.
Proficient with Microsoft Office suite (Excel, Outlook, Teams), including comfort with spreadsheet-based reporting and data manipulation
Experience with contract lifecycle management, subscription billing, or recurring revenue workflows is a strong plus.
Company DescriptionBenefits with PrideStaff:
Competitive pay
Comprehensive benefits package
Health Benefits
Paid Holidays after 1500 hours
Company Description
Benefits with PrideStaff:\r\n\r\nCompetitive pay\r\nComprehensive benefits package\r\nHealth Benefits \r\nPaid Holidays after 1500 hours