Patient Navigator/ Patient Services Coordinator

InSync Consulting Services

Santa Barbara, CA, USA

Published: 6/14/2022

Healthcare

Full Time

Job Description

Job description:

Position Overview

InSync Consulting Services is seeking an experienced Patient Navigator Specialist to support patient access, appointment scheduling, and healthcare customer service operations. This role will primarily focus on managing a high volume of inbound calls while providing outbound calling support to assist patients with scheduling, insurance verification, and other patient access needs.

The ideal candidate has healthcare scheduling experience, strong communication skills, and a commitment to providing exceptional patient service while maintaining patient confidentiality.

Schedule

Monday–Friday | 40 hours per week

Available shift options:

8:00 AM – 4:30 PM
8:30 AM – 5:00 PM
9:30 AM – 6:00 PM

Key Responsibilities

Answer high volumes of inbound calls using professional greetings and established scripts.
Make outbound calls to support appointment scheduling, patient follow-ups, and other patient access needs.
Schedule appointments across multiple medical specialties and service lines.
Communicate with patients, healthcare providers, and clinical offices regarding appointment coordination and patient information.
Verify and update patient demographics, insurance coverage, and financial information.
Review, edit, and obtain insurance pre-authorizations before scheduled services.
Follow up on pending or denied authorizations and communicate updates to patients and appropriate departments.
Maintain centralized work queues and ensure timely follow-up on outstanding requests.
Explain insurance benefits and estimated financial responsibilities to patients or guarantors.
Collect payments when appropriate and assist patients with financial assistance inquiries.
Maintain accurate documentation while protecting confidential patient information.
Support team training and onboarding as needed.
Perform additional duties as assigned by management.

Required Qualifications

Minimum of 2 years of experience in an office, hospitality, or customer service environment.
Minimum of 2 years of experience in patient access or healthcare appointment scheduling.
Experience with appointment scheduling, insurance verification, and pre-authorization processes.
Experience using Epic electronic health record (EHR) software.
Basic proficiency in Microsoft Word, Outlook, and Excel.
Typing speed of at least 35 words per minute.
Knowledge of medical terminology.
Strong verbal and written communication skills.
Ability to manage a high volume of calls while maintaining accuracy and professionalism.
Ability to protect patient confidentiality and follow applicable privacy requirements.
Strong organizational skills, flexibility, and the ability to work effectively in a team environment.

Preferred Qualifications

Certified Revenue Cycle Representative (CRCR) certification.
Certified Patient Access Specialist (HBI) certification.

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Experience:

Epic: 1 year (Required)
patient access representative: 2 years (Required)

Location:

Santa Barbara, CA 93105 (Required)

\nCompany Description

InSync is a national staffing firm specializing in education, healthcare, and non-clinical placements. InSync is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Disabled Veteran Business Enterprise (DVBE). These certifications reflect our commitment to accountability, regulatory compliance, and high standards of Service.