Job Description
Job Description
We are seeking a Remote Support Engineer to join our team! You will resolve computer-related issues for our clients.
Responsibilities:
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions
Qualifications:
1 - 5 years' experience in IT, customer service, or other related fields
Ability to communicate clearly and concisely. Excellent written communication skills are essential to success.
Familiarity with the following hardware/software platforms:
Windows Server Platform
Microsoft Active Directory Platform
Microsoft Active Directory Platform
Microsoft SharePoint Server
VMware / Hyper-V Virtualization Platform
Microsoft Office Applications
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
\nCompany Description
At FTI Services, we help our clients achieve their business goals by delivering reliable, secure, and forward-thinking IT solutions. As part of our team, you’ll work with a diverse range of clients, collaborate with skilled professionals, and shape technology strategies that make a real impact.
Company Description
At FTI Services, we help our clients achieve their business goals by delivering reliable, secure, and forward-thinking IT solutions. As part of our team, you’ll work with a diverse range of clients, collaborate with skilled professionals, and shape technology strategies that make a real impact.