Job Description
Job Description
PRIMARY PURPOSE
The primary purpose of a Delivery Lead under a Delivery Supervisor is to act as a key operational support role that facilitates the effective execution of delivery tasks and ensures smooth day-to-day operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise daily activities of delivery drivers, ensuring adherence to schedules and routes.
- Assign and monitor delivery tasks based on priorities and workload.
- Track and report key performance indicators (KPIs) related to delivery efficiency and customer satisfaction.
- Provide feedback to drivers on their performance and areas for improvement.
- Serve as the primary point of contact between drivers and the Delivery Supervisor.
- Relay important information, updates, and changes regarding routes and deliveries.
- Assist in onboarding and training new delivery personnel.
- Mentor and support team members in adherence to best practices and company policies.
- Address and resolve operational challenges that arise during deliveries, such as route changes or customer complaints.
- Collaborate with the Delivery Supervisor to implement solutions for recurring issues.
- Help optimize delivery routes and schedules to improve efficiency and reduce costs.
- Monitor traffic conditions and adjust routes as necessary to ensure timely deliveries.
- Ensure that all delivery operations comply with safety regulations and company policies.
- Assist with maintaining accurate documentation related to deliveries and vehicle inspections.
- Interact with customers as needed to ensure satisfaction and address any delivery-related inquiries or issues.
- Monitor drivers' adherence to safety protocols and conduct regular checks on vehicle conditions.
- Report any maintenance needs or safety concerns to the Delivery Supervisor.
- Assist with daily administrative tasks, such as timekeeping and reporting.
- Help manage inventory of delivery supplies and materials.
- Serve as a backup driver on days that are short-staffed, including running an entire route if necessary.
Other Duties as Assigned
JOB/BEHAVIORAL COMPETENCIES
- Ability to motivate and guide a team of drivers, fostering a positive work environment.
- Strong verbal and written communication skills for clear interactions with drivers, supervisors, and customers.
- Capacity to identify issues quickly and develop effective solutions to operational challenges.
- Skill in prioritizing tasks and managing time efficiently to meet delivery schedules.
- Commitment to providing excellent service and addressing customer inquiries or concerns promptly.
- Understanding of DOT and OSHA regulations related to transportation and safety compliance.
- Ability to assess delivery performance metrics and make data-driven decisions for improvements.
- Proficiency in optimizing delivery routes to enhance efficiency and reduce costs.
- Strong ability to work collaboratively with team members and other departments.
- Flexibility to adjust to changing priorities, unexpected issues, or operational demands.
MINIMUM QUALIFICATIONS AND EXPERIENCE
- GED or high school diploma
- 6 months delivery experience, preference given with logistics experience.
- Forklift certification and ability to operate a n electric pallet jack.
- Class A CDL License Required with approved driving record
PHYSICAL DEMAND The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.