Customer Service Representative

Published: 6/14/2022

We are looking for a new addition to our Customer Service department.

ESSENTIAL FUNCTIONS

Responding to incoming customer service inquiries in a timely and thoughtful manner
Maintaining a positive, empathetic and professional attitude towards customers at all times
Working between different systems to enter, pull and access customer data
Keeping detailed records of customer interactions, transactions, comments and complaints
Comfortable working with computers and web-based systems
Ability to multi-task, prioritize and extreme attention to detail
Answer incoming telephone calls to handle service requests from consumers, including information request, data entry, issue resolution requests, etc. and redirect inquiries as appropriate
Data entry of orders into ERP system
Outbound calling to customers to respond to inquiries
Resolve customer complaints
Bring unresolved customer issues to the Customer Service Manager
Issue return authorizations and credits when required and appropriate
Excellent written and verbal communication skills

POSITION QUALIFICATIONS

Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Reliability - The trait of being dependable and trustworthy.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Communication, Written - Ability to communicate in writing clearly and concisely.

SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED) required
Experience : One to two years of customer services experience in apparel preferred
Computer Skills: Computer proficient (Word, Excel, Adobe Reader); Computer ability will be utilized in use of ERP system, e-mail, etc.

WHAT WE OFFER

PAY RANGE

$16.90 HR - $19.00 HR

\nCompany Description

Dynamic apparel company!

Dynamic apparel company!