Plumbing Service Technician (Plumbing + Drains)

Job Description

Job Description

Plumbing Service Technician (Plumbing + Drains)

Earning Potential: $75,000–$120,000+
Pay: Base Rate + Commission
Schedule: Tuesday–Saturday | 9:00 AM–5:30 PM
Reports To: General Manager

We’re looking for an experienced Plumbing Service Technician who can confidently diagnose, present solutions, and complete residential plumbing and drain work.

This is not an entry-level position. Candidates must have at least 3 years of hands-on plumbing service experience and be comfortable running calls independently from diagnosis through completion.

What You'll Do

• Run residential plumbing and drain service calls
• Diagnose water, drain, gas, fixture, and water heater issues
• Present customers with clear repair and replacement options
• Complete approved repairs safely and professionally
• Perform drain cleaning and hydrojetting
• Install and repair plumbing fixtures
• Service and install traditional and tankless water heaters
• Properly test completed work and minimize callbacks
• Document photos, notes, estimates, and completed work in ServiceTitan
• Communicate effectively with customers, dispatch, and the office
• Maintain a clean, professional work area and deliver a 5-star customer experience

Required Experience

Minimum 3 years of hands-on plumbing technical/service experience, including:

• Plumbing diagnostics and repairs
• Drain cleaning and diagnostics
• Water and gas piping
• Fixture installation
• Traditional water heaters
• Tankless water heaters
• Hydrojet operation

Experience using ServiceTitan is preferred.

What Success Looks Like

We’re looking for technicians who consistently:

• Diagnose problems correctly
• Produce quality work with minimal callbacks
• Maintain accurate ServiceTitan documentation
• Communicate professionally with customers
• Present solutions without high-pressure sales tactics
• Meet established performance and revenue KPIs
• Maintain strong customer reviews and satisfaction

Compensation

$75,000–$120,000+ annual earning potential

Compensation consists of a base rate plus commission, giving experienced, productive technicians the opportunity to increase their earnings based on performance.

Schedule: Tuesday–Saturday, 9:00 AM–5:30 PM

If you're an experienced service plumber who takes pride in your workmanship, knows how to communicate with customers, and wants to be rewarded for strong performance, we'd like to hear from you.