Client Success Representative - Home Services
Job Description
Job Description
This is not a traditional customer service role.
This is a high-energy, relationship-first position for someone who LOVES talking to people, turns every conversation into a win for the customer, and understands that a happy voice on the phone is worth its weight in gold.
You will be the heartbeat of our customer experience, a champion who keeps EMH top of mind, converts inquiries into booked projects, and builds loyalty that lasts a lifetime.
Compensation:
$50,000 - $75,000 yearly
Responsibilities:
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Make outbound and inbound customer calls with professionalism, warmth, and genuine enthusiasm
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Follow up on leads, estimates, and past customers to convert interest into scheduled appointments and sold projects
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Sell EMH's annual maintenance programs — presenting the value clearly and closing with confidence
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Drive 5-star Google and Yelp review collection by coaching happy customers through the process during post-job calls
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Manage the customer lifecycle from first call to completed project, maintaining organized notes in our CRM
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Coordinate scheduling with the install and service teams to ensure seamless customer handoffs
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Handle customer concerns promptly and professionally, de-escalating with empathy and finding solutions fast
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Champion EMH's referral program by asking satisfied customers for word-of-mouth recommendations
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Track your own metrics: call volume, conversion rate, reviews collected, maintenance plans sold
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Bring positive energy to every team huddle and help celebrate team wins
Qualifications:
Required:
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High school diploma or equivalent; some college preferred
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2+ years of experience in customer service, inside sales, or a call center environment
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Excellent verbal communication skills — clear, friendly, and persuasive
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Proven ability to handle a high volume of calls while maintaining quality and warmth
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Proficiency with CRM software, email, and basic office tools (Google Workspace or Microsoft 365)
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Ability to work Monday–Friday with occasional Saturdays during peak season
Preferred:
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Experience in home services, HVAC, solar, or a related industry
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Demonstrated success in phone-based sales, appointment setting, or upselling
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Experience collecting online reviews or managing customer feedback programs
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Bilingual (English/Spanish) is a strong plus — not required
About Company
WHO WE ARE
Electrify My Home (EMH) is Solano County's leading residential HVAC and home electrification contractor. We don't just install comfort; we transform lives by helping California homeowners reduce energy costs, lower their carbon footprint, and live better. With nearly 20 passionate team members and partnerships with TECH Clean California, PG&E, MCE, and more, we are on a mission to electrify the Bay Area, one home at a time.
Our people are our brand. If you are energetic, relationship-driven, and love connecting with people, you belong here.