Job Description
Job Description
Position Overview
As a Customer Acquisition Specialist, you will work directly with customers in a retail environment, helping them understand available telecommunications products, wireless services, and promotional offers.
Your primary responsibility will be to create positive customer interactions, identify customer needs, and contribute to new customer acquisition through consultative sales.
This is an in-person retail sales position in the San Jose area, not a remote or call-center position.
Key Responsibilities
- Engage with potential customers in assigned retail locations throughout the San Jose area.
- Represent telecommunications products and wireless service offerings professionally.
- Explain product features, service plans, pricing, and promotional opportunities.
- Identify customer needs and recommend appropriate products or services.
- Build positive customer relationships through effective communication and follow-up.
- Support customer acquisition and sales performance goals.
- Maintain accurate information related to customer interactions and sales activity.
- Participate in product training, sales development, and team meetings.
- Collaborate with team members and management to improve the customer experience.
- Maintain professionalism and compliance with company and client standards.
Qualifications
- Excellent verbal communication and interpersonal skills.
- Strong customer service and relationship-building abilities.
- Professional presentation and a dependable work ethic.
- Comfortable working in a fast-paced, customer-facing retail environment.
- Ability to explain products and services clearly and confidently.
- Self-motivated, organized, and goal-oriented.
- Willingness to learn new products, sales techniques, and business processes.
- Ability to work collaboratively with a team.
Preferred Experience:
- Retail Sales or Wireless Sales
- Telecommunications or Mobile Service Sales
- Customer Service or Customer Support
- Customer Acquisition or Direct Sales
- Client Relations or Account Services
- Hospitality or Other Customer-Facing Roles
Previous sales experience is preferred but not required. Training is provided.