Dispatcher

Job Description

Position: Dispatcher

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Pay Rate: $24.00/hour

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Location: Stockton, CA

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Schedule: Regular Schedule: 5:00 PM–5:00 AM | Training: Day Shift

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Rotation: 5 Days On / 5 Days Off, then 2 Days On / 2 Days Off

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Position Summary

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We are seeking a detail-oriented and dependable Dispatcher to coordinate daily transportation operations and support efficient, on-time deliveries. This position is responsible for scheduling and monitoring routes, communicating with drivers, responding to changing conditions, and ensuring customer delivery expectations are met.

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The ideal candidate is organized, proactive, and comfortable making timely decisions in a fast-paced transportation and logistics environment.

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Duties and Responsibilities

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• Schedule and dispatch deliveries based on driver availability, customer requirements, and delivery windows.

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• Coordinate driver assignments and communicate route information throughout the shift.

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• Monitor active routes and track delivery progress in real time.

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• Adjust routes and schedules based on traffic, weather, operational demands, and unexpected delays.

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• Communicate changes, instructions, and support information to drivers.

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• Troubleshoot transportation issues, including delays, equipment concerns, scheduling conflicts, and route changes.

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• Respond professionally to customer inquiries regarding deliveries and order status.

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• Provide timely updates regarding delays or changes that may impact customer deliveries.

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• Maintain accurate dispatch records, driver information, and transportation documentation.

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• Coordinate with warehouse, transportation, customer service, and other internal teams to maintain efficient operations.

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• Prioritize multiple time-sensitive tasks while maintaining accuracy.

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• Perform additional dispatch and administrative duties as assigned.

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Qualifications

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• Previous experience in dispatching, transportation, logistics, customer service, or a related field preferred.

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• Excellent verbal and written communication skills.

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• Strong organizational and multitasking abilities.

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• Effective problem-solving and decision-making skills.

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• Ability to remain calm and make sound decisions in a fast-paced environment.

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• Comfortable using dispatch, scheduling, tracking, and computer-based systems.

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• Strong time-management skills with the ability to prioritize changing workloads.

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• Ability to communicate professionally with drivers, customers, and internal teams.

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• Dependable, flexible, and reliable.

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