Client Services and Showroom Coordinator
Job Description
Job Description
JOB SUMMARY
The First Voice Our Clients Hear
Every kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you're the one picking up. As the Client Services and Office Coordinator, you’ll be the welcoming, organized person who turns a homeowner's first question into a booked design consultation. You'll also keep our office, our marketing and our company culture running smoothly.
If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we'd love to meet you.
About Sea Pointe
Sea Pointe Design & Remodel is an award-winning residential Design-Build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms and additions. We're a close-knit team that takes both our craft and our culture seriously.
What You’ll Do
The primary responsibilities of the Office Coordinator & Client Relations role include but are not limited to the following:
Client Experience
- Answer and route all incoming calls, so every caller feels taken care of
- Schedule complimentary in-home design consultations for our Design Consultants
- Follow up promptly on every new inquiry by phone call, text, and email
- Assist past clients to through the handyman/warranty process and coordinate with the Production team
- Own our CRM and keep client and project information accurate and complete
- Scan completed job files and save on company server
Marketing Support
- Track and provide weekly lead-status reports and update monthly Sales Report
- Manage Client Referral program
- Engage in local community groups through social media referring to Sea Pointe
- Assist with booking, planning, and facilitating educational client workshops
Office & Leadership Support
- Assist with set-up for quarterly company All-Staff meetings (food, tables, chairs)
- Assist with employee gifting or company apparel organization and inventory as needed
- Support the President and the sales leadership team as needed
Company Culture
- Lead our Fun Committee and plan the events that make Sea Pointe a great place to work!
- Coordinate with admin team for ordering of supplies
Who You Are
- Happy and positive. People trust you right away, and you make everyone feel welcome, whether it's a client or a coworker.
- Detail-oriented. You love a clean calendar, an accurate database and a process that works.
- Proactive. You spot what could run better and fix it without being asked.
- A clear, friendly communicator by phone, email and text
- Comfortable with CRM software and Microsoft 365. Experience with JobTread or construction is a plus but not required.
- 5+ years in hospitality, customer service, reception, office admin or a similar role
What We Offer
- (Full-Time 40-hour week) $22–$30 per hour, based on experience with room to grow
- Company-sponsored health insurance (we cover 75% of the employee premium)
- 2–4 weeks of paid time off, growing with your years of service
- 7 paid holidays
- 401(k) with 3% company contribution after one year
- A fun, supportive team with quarterly lunches and company events!
- A front-row seat to beautiful transformations of Orange County homes!
Schedule and Work Environment
Monday–Friday, 8:30 AM–5:00 PM in our Irvine office. Most of the day is spent at a desk and on the phone, with some light lifting of boxes and supplies now and then.
Weekday nights and weekends as needed a few times throughout the year for workshop/community volunteering events.
\nCompany Description
Sea Pointe Design & Remodel has been Orange County’s leading design-build remodeling firm for nearly 40 years. We specialize in high-end kitchens, baths, and whole-home remodels, delivering award-winning design and craftsmanship with a focus on client experience. Our culture is collaborative, innovative, and growth-oriented—making Sea Pointe a place where talented professionals thrive.
Company Description
Sea Pointe Design & Remodel has been Orange County’s leading design-build remodeling firm for nearly 40 years. We specialize in high-end kitchens, baths, and whole-home remodels, delivering award-winning design and craftsmanship with a focus on client experience. Our culture is collaborative, innovative, and growth-oriented—making Sea Pointe a place where talented professionals thrive.