Job Description
Job DescriptionAbout the Role
This is an Engineering Manager role on the Agent Engineering team, responsible for leading a group of engineers who build and ship AI agents that handle complex customer interactions at enterprise scale. The team sits at the intersection of cutting-edge AI and real-world customer experience operations, and its work directly drives product growth and customer outcomes across industries including finance, healthcare, and hospitality.
What You'll Do
- Lead and grow a team of engineers building AI agents that manage complex customer interactions and drive retention for enterprise clients.
- Partner directly with enterprise customers to understand operational pain points and translate them into scalable AI agent solutions.
- Drive execution across the full agent deployment lifecycle, from initial implementation through continuous iteration and optimization.
- Collaborate with product, design, and research to identify cross-customer trends that shape the evolution of the agent platform.
- Help define the technical strategy and roadmap for AI-powered customer support.
- Mentor engineers through technical guidance, feedback, and career development.
- Maintain a high engineering bar while fostering a culture of ownership, velocity, and customer focus.
What We're Looking For
- 1+ years of experience managing or leading engineering teams on customer-facing products.
- 5+ years of industry experience in software engineering, with a backend or product engineering background and hands-on technical contribution.
- Proficiency in Python and TypeScript, with comfort in asynchronous programming.
- Experience leading teams building complex distributed systems or customer-facing products at high-growth or technically demanding organizations.
- Strong ability to dig into system failures across deep technology stacks using any available tools.
- Strong communication skills and proven ability to work directly with enterprise customers.
- Experience with LLMs, agentic workflows, or multi-modal models is a strong plus.
Compensation & Benefits
Salary range: $300,000 to $360,000 USD annually. Visa sponsorship is not available for this role.
Location
On-site in San Francisco, California, USA.