Job Description
Job Description
Job Title: Support Coordinator I
Duration - 13 weeks
Shift - 8:30 am to 5 pm
Location - Newport Beach, CA 92663
Payrate - $23/h
Dress code: Business Casual or Black Scrubs
Parking/Cost: Onsite
Job Description:
Clerical:
- Demonstrates accuracy and thoroughness in entering information into computer systems.
- Provides medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.
- Schedules patients’ evaluations, clinic appointments and at the request of the physician. This includes but not limited to laboratories, diagnostic testing, and consultations as needed.
- Fulfills other department scheduling functions per department procedures and protocols.
- Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity.
- Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing.
- Provides phone coverage as needed.
- Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems.
- Reads and responds to email throughout the day.
- Retrieves and responds to voicemail messages within 24 hours per department protocol.
Patient Customer Service:
- Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel.
- Greet patients in a courteous and professional manner.
- Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience.
- Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.
- Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed.
- Assist in preparation of estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.
- Coordinates and gathers patient information/ needs for the physicians, nurses, lab, etc.
- Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff, and all members of the care team, including physicians, nurses, lab, etc.
- Communicates all changes with patient and case information to all involved personnel.
- Works with various hospital personnel to resolve issues and accommodate patient.
- Adheres to policies aimed to protect patient confidentiality.
Education Requirement:
- High School or equivalent, BA Preferred