Automotive Service Advisor / Assistant Manager
Job Description
Job Description
Automotive Service Advisor / Assistant Manager
Join Our Fast-Paced, Customer-Focused Team!
Are you a charismatic, energetic, and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!
We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence.
Responsibilities:
- Greet customers with professionalism and enthusiasm
- Write and manage repair orders from intake to delivery
- Communicate effectively with technicians and parts department
- Maintain high levels of CSI (Customer Satisfaction Index)
- Monitor and manage daily service department workflow
- Assist in coaching and supporting service advisors and support staff
- Track and analyze department KPIs and performance metrics
- Help implement and maintain efficient service processes and best practices
- Step up and lead when the Service Manager is unavailable
Qualifications:
- Minimum 3 years of experience in an automotive dealership service department
- Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)
- Strong customer service skills with a people-first mentality
- High energy, self-motivated, and “whatever-it-takes” attitude
- Excellent communication, organizational, and leadership skills
- Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred
- Bilingual a plus, but not required
What We Offer:
- Competitive pay plan (salary + performance bonuses)
- Health, dental, and vision benefits
- 401(k) retirement plan
- Paid time off and holidays
- Supportive and high-performance team culture
- Opportunity for career growth and advancement
Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.
We are an equal opportunity employer and value diversity in our workplace.