Job Description
Job Description
Location: San Francisco, CA (hybrid)
Duration: This is a 4 week contract with possible extensions.
Rate: $40 per hour
JOB DESCRIPTION
Insight Global is seeking a contractor Help Desk Support Specialist (Level 2) to join a highly collaborative IT team supporting employees across the U.S. and internationally. This position is a great fit for someone who enjoys solving technical problems, providing excellent customer service, and working in a fast-paced, remote environment.
The environment is primarily MacOS and utilizes technologies including Jamf, Okta, Google Workspace, Slack, Zoom, Jira, and Confluence.
REQUIRED SKILLS AND EXPERIENCE
- 3+ years of hands-on IT support or Help Desk experience
- Strong experience supporting MacOS devices
- Experience with Jamf for device management, configuration, and auditing
- Ability to troubleshoot and diagnose hardware, software, access, and technical issues
- Experience managing and resolving tickets in a Help Desk environment
- Strong customer service and end-user support skills
- Experience supporting employee onboarding and offboarding
- Strong written and verbal communication skills
- Ability to work independently in a remote environment
- Ability to prioritize and manage multiple tickets and technical requests
- Comfortable collaborating with IT team members across different time zones
- Ability to recognize when an issue needs to be escalated