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Client Partner - Strategic Technology Account

PublishedPublished: 6/14/2022

Job Description

Client Partner – Strategic Technology Account

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Location: San Francisco Bay Area | Hybrid, with travel as needed

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Level: Director to Senior Director, depending on experience

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Compensation: $240,000 – $275,000 base + 25–40% bonus

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About the role

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A leading global supply chain services and technology consultancy is hiring a Client Partner to own one of its most strategic and fastest-growing client relationships — a major global technology company.

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The Client Partner is effectively the CEO of a portfolio of business. You'll drive client growth, relationship development, financial integrity and delivery quality across every engagement, working with senior executive stakeholders and leading complex, multi-dimensional programmes that blend consulting with large-scale technology deployment.

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This is a high-energy leadership role for someone who grows relationships by bringing new strategies and genuinely innovative thinking to the table.

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Key responsibilities

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  • Own a portfolio of business within one of the firm's most strategic and fast-growing relationships
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  • Sell SAP and broader supply chain and related services into the client
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  • Develop new relationships across the client organisation and convert them into opportunities and closed deals
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  • Manage all commercial aspects of the relationship — contracts, pricing, profitability, revenue and profit forecasting
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  • Plan and forecast accurately to hit net revenue and margin targets
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  • Build and drive account and growth plans, processes and strategies that improve client results while expanding the portfolio
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  • Deepen your knowledge of the client's business and industry, serving as their first-line consultant
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  • Lead and direct client and capability teams in a matrixed environment, ensuring productivity, service and quality
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  • Partner with the sales team on proposal content and strategy for new business pitches
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  • Onboard new client relationships effectively
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  • Stay current with industry trends to proactively sell fit-for-purpose solutions and innovation
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Qualifications

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  • Relevant undergraduate degree required; advanced degree preferred
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  • Exceptional client relationship skills and business acumen — able to earn Trusted Advisor status
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  • Experience managing a large global technology client relationship highly desired
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  • At least 10 years working with senior-level client contacts
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  • At least 5 years' recent experience growing and managing complex client relationships
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  • Experience operating in a matrix environment, leading teams in a fast-paced and evolving setting
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  • Strong operational acumen — running a client's business to financial and satisfaction targets
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