Forward Deployed Engineer | Agentic AI | San Francisco

Job Description

Job Description

JOB DESCRIPTION

HIRING: Forward Deployed Engineer | Agentic AI | San Francisco

Are you an engineer who can build the solution, own the customer relationship, and make AI actually work in production?

We’re hiring 3 Forward Deployed Engineers for a high-ownership, customer-facing engineering role in San Francisco’s Mission District.

This is not a traditional SWE role.

You’ll be the person customers rely on to diagnose problems, build solutions, deploy AI
automation, manage agent performance, and help grow the account.

Location: San Francisco, CA — Mission

Work Style: In-person, 5 days/week

Salary: $160K–$200K

Equity: Competitive

Visa: OPT / H1B transfers supported; no new H1B sponsorship

Hiring: 3 candidates

Employment: Full-time

Interview: 3 steps

✈️ Travel: Not required, but possible

Tech: AI tools, JavaScript, web automation, agentic workflows

WHAT MAKES THIS FDE ROLE DIFFERENT?

You’ll own your accounts end-to-end.
There is no dedicated success manager, account lead, or handoff layer between you and the customer.
You are the:
→ Engineer
→ Customer partner
→ Problem solver
→ AI/automation expert
→ Account owner
You’ll build the relationship, understand the business problem, ship the solution, maintain it, and identify opportunities to expand the customer’s use of AI.

WHAT YOU’LL WORK ON
✅ Tailor autonomous AI agents to complex customer workflows
✅ Configure, prompt, and orchestrate AI agents across enterprise software
✅ Work with legacy and complex enterprise systems
✅ Manage and tune AI agents to ensure reliable production performance
✅ Build automations using internal libraries, tools, and products
✅ Prototype new automation techniques and intelligent workflows
✅ Optimize pipelines for intelligent document extraction
✅ Bridge customer, product, and engineering teams
✅ Help identify opportunities to expand AI-powered solutions

REQUIRED FDE / CUSTOMER-ENGINEERING BACKGROUND
We’re looking for 4–8 years of experience in one or more of:
✔️ Forward Deployed Engineering
✔️ Customer-facing Software Engineering
✔️ Technical Solutions Engineering
Plus:
✔️ 3+ years managing, tuning, or configuring AI agents for customers OR meaningful customer-facing technical/project ownership
✔️ Strong hands-on JavaScript skills
✔️ Extensive experience using modern AI coding tools such as Cursor, Windsurf, or Claude Code
✔️ Web automation experience with Selenium, Playwright, or similar tools

THE MOST IMPORTANT SOFT SKILLS
Technical ability is only half of the job.

We’re looking for someone who:
Genuinely enjoys talking with customers
Can simplify complex technical ideas for non-technical stakeholders
Has exceptional communication and interpersonal skills
Thinks beyond quick fixes and patches
Can influence the long-term product roadmap
Brings urgency, ownership, creativity, and follow-through
Enjoys solving messy, ambiguous technical problems

⭐ NICE TO HAVE
Experience scaling a company through Seed / Series A
Agentic AI or agentic workflow experience
Experience at an AI-native startup
Top CS background such as Stanford, MIT, or Waterloo — preferred, not required

THIS ROLE IS NOT FOR YOU IF...
❌ You prefer purely internal engineering with limited customer interaction
❌ You lack strong customer-facing communication skills
❌ Your experience is primarily basic configuration without hands-on engineering
❌ You prefer fixing isolated technical issues rather than owning the broader customer outcome

WHO SHOULD APPLY?

If you can talk to the customer, understand the problem, write the code, configure the AI agent, deploy the solution, and stay accountable for the outcome — we’d love to hear from you.
This is an opportunity to sit directly at the intersection of AI + Engineering + Customers + Product.