Front Office Lead I Riverpark

Published: 6/14/2022

Travel & Tourism

Front Lead I

Pay Range: $28–$32/hour

Patient Experience

Fill Schedule

Daily Housekeeping

Leadership

Lead daily front-office operations, including phones, check-in/checkout, scheduling, patient flow, and patient experience.
Present treatment plans, discuss estimated patient costs and financing options, and drive scheduling of recommended treatment.
Own recall, reactivation, unscheduled treatment, cancellations, no-shows, and same-day schedule openings.
Monitor patient balances and collections and ensure consistent payment and collection workflows.
Review schedules and patient records for outstanding treatment, balances, forms, and scheduling opportunities.
Ensure lab cases, patient follow-ups, reviews, forms, mail, and recurring front-office responsibilities are completed.
Maintain and reinforce HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards.
Support office marketing, events, recruiting referrals, and other operational initiatives.

Additional Front Office Lead I Responsibilities

Provide daily leadership and direction to Receptionist I–III team members and assign responsibilities based on office needs.
Train and coach Receptionist I–III team members on front-office workflows, patient communication, scheduling, collections, treatment presentation, and Company standards.
Hold Receptionist I–III team members accountable for completing assigned responsibilities accurately and on time.
Monitor front-office KPIs, patient reviews, lab cases, follow-up lists, and recurring responsibilities and address execution gaps.
Identify missed or incomplete responsibilities, ensure they are corrected, and coach team members to prevent recurrence.
Resolve patient concerns and routine front-office operational issues and escalate significant clinical, HR, compliance, or financial matters to the appropriate regional or Company leader.
Drive achievement of office production, collections, reappointment, scheduling, treatment-conversion, and patient-experience goals.
Own completion of front-office exception reports, ensure identified exceptions are corrected, and address recurring trends or unresolved issues.