Unarmed Security Guard and Boutique Ambassador

Job Description

Job DescriptionBenefits:

• Employee discounts
• Free uniforms

Our West Hollywood clients expect the best, and that starts at the front door. We are looking for
a friendly, polished person who treats every client like a VIP, including well known clients,
while keeping our store, our team and our jewelry safe.
This role blends client service with real security work. If you enjoy people and carry yourself
with confidence, we would like to meet you.
Security Duties
• Stand post at the entrance and keep a visible security presence to prevent theft
• Control who enters the boutique, including buzz in or appointment only entry when
required
• Watch the sales floor, display cases and security cameras for suspicious behavior
• Observe and report. Do not chase, touch or physically detain anyone
• Ask people who are disruptive, threatening or not following store rules to leave, and
escort them out of the boutique when needed
• Call the Los Angeles County Sheriff right away when a situation calls for it
• Walk staff to their cars or to the parking area at closing when asked
• Escort staff and jewelry during opening, closing, deliveries and transfers
• Respond to emergencies such as alarms, fire, medical issues and evacuations, and follow
the store emergency plan
• Check doors, locks and windows and report any damage or safety hazards
• Keep a daily activity log and write clear, accurate incident reports
• Follow all post orders, store policies and BSIS rules
Client Service Duties
• Welcome every client at the door with warmth and confidence
• Hold the door, offer a drink, and let the sales team know a client has arrived
• Respect client privacy, including well known and appointment only clients
• Handle difficult moments calmly and politely, without confrontation
Who You Are
• Friendly, upbeat and easy to talk to
• Clear, confident speaker who is comfortable with high end clients

• Neat in appearance and professional in manner
• Calm under pressure and quick to notice when something is off
• Reliable, on time and a good teammate
Requirements
• Active California BSIS Guard Card, carried on every shift
• 18 years or older and able to pass a background check
• Completion of all BSIS required training (40 hours total) on schedule
• At least 1 year of experience in luxury retail, hospitality, concierge or security
• Able to stand for long periods
• Available weekends, holidays and evenings
Nice to Have
• Past work on Melrose Avenue, Rodeo Drive or at a five star hotel
• CPR or First Aid certification
• Speaks Spanish, Farsi, Russian or Korean
Physical Requirements
• Stand and walk for a full shift of up to 8 hours
• Stay alert and observant for long periods
• Lift up to 25 pounds
Dress Code
Dark tailored suit, dress shirt and polished dress shoes. Tie per store standards.