Job Description
Company Description JAXXON is a modern jewelry brand that began with the belief that men deserve higher-quality, better-designed pieces and a more elevated shopping experience. Starting with chains, the brand has expanded into a full collection of timeless jewelry staples, including bracelets, pendants, watches, and wedding bands crafted for everyday wear. JAXXON is built on thoughtful design, fair pricing, and a strong connection to its community of customers. Trusted by over a million customers and supported by more than 100,000 five-star reviews, the brand continues to grow while staying true to its core values. The team focuses on creating durable products, meaningful relationships, and a brand that consistently raises the bar.
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The Key Holder is a senior, trusted associate entrusted to open and close the store and hold the standard on shift when a manager isn't on the floor, while still delivering premium, personalized service. On shift you also own loss prevention and safety, protecting high-value product and keeping the store secure. This is the development step between Store Associate and Assistant Store Manager: you bridge the associate team and store leadership, and you start building the coaching, business, and communication habits that store leadership requires.
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What You'll Do\n
The duties listed in this section are the essential functions of this position. They are performed with or without reasonable accommodation. JAXXON engages in a good faith interactive process with qualified individuals with disabilities and with employees who need accommodation for a sincerely held religious belief.
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Run the shift\n
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- Open and close the store securely: alarm arm and disarm with your own code, lights, safe, floor and case checks, doors secured, following the checklist every time.
- Deliver premium, customer-first service and styling; drive sales through clienteling and product expertise.
- Execute POS transactions, exchanges, returns, and special orders accurately and per policy.
- Handle cash and drawer procedures accurately; surface any discrepancy honestly and immediately.
- Help run store events and community activations.
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Coaching and leadership\n
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- Provide in-the-moment coaching and direction to associates while leading a shift.
- Reinforce store expectations and standards for service, visual presentation, and brand.
- Escalate recurring performance opportunities to store leadership rather than letting them repeat.
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Business performance\n
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- Understand daily store goals and key KPIs and know where the shift stands against them.
- Help drive the team toward results through floor leadership, selling behaviors, clienteling, and consistent execution.
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Inventory\n
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- Support accurate inventory by following product movement procedures exactly.
- Identify and escalate discrepancies as soon as you find them.
- Ensure damages, recalls, giveaways, and other non-sale inventory movements are properly communicated and documented.
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Culture and team environment\n
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- Help foster a positive, accountable store environment that reflects JAXXON's culture and values.
- Set the standard for the associate team through your own conduct, reliability, and service.
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Communication and shift handoff\n
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- Communicate relevant business results, customer escalations, inventory concerns, operational issues, and team opportunities to store leadership.
- Complete a clear handoff at the end of every shift so accountability carries cleanly from shift to shift.
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Loss prevention and safety\n
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- Own loss prevention and safety on shift: visible deterrence, securing high-value product, and discreet incident handling and documentation. You are never expected to physically confront or detain.
- Follow all store safety procedures, including the Injury and Illness Prevention Program (IIPP) and the Workplace Violence Prevention Plan (WVPP).
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Other duties, responsibilities, and activities that are marginal to this position may be assigned and may change at any time, with or without notice. Assignment of marginal or other duties does not change, expand, or replace the essential functions identified above.
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Physical Presence on the Sales Floor\n
Being present on the sales floor is an essential function of this role, performed with or without reasonable accommodation. This includes holding the standard on shift when a manager is not present, providing visible deterrence, maintaining line of sight on secured high-value merchandise, engaging customers on approach, and completing secure open and close routines. The role involves standing and walking for much of the shift while moving between the sales floor, display cases, styling areas, stockroom, and back of house. It also involves frequent reaching, bending, and kneeling, occasional use of a ladder or step stool, fine hand dexterity to handle jewelry and operate the point of sale system, and lifting and carrying up to 25 lbs. Seating is provided in line with California law when the nature of the work allows.
What We're Looking ForRequired\n
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- Retail sales experience with a track record of reliability and trust (premium or specialty a plus).
- Comfort with POS, returns and exchanges, and cash, open, and close procedures.
- Basic shift-leadership instinct, strong customer service and selling, and knowledge of the product and the business.
- Willingness to give and receive in-the-moment coaching.
- Able to be present and active on the sales floor for the duration of a shift, with or without reasonable accommodation.
- Broad and flexible availability based on the needs of the business, including opening and closing shifts, evenings, weekends, holidays, inventory counts, store events, product launches, and peak selling periods.
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Preferred\n
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- Prior keyholder or shift-lead experience.
- Loss prevention or safety awareness (high-value or jewelry retail a plus).
- Interest in growing toward Assistant Store Manager.
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The Perks\n
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- health benefits
- monthly store performance bonus
- overtime-eligible; paid bag checks
- growth into assistant manager
- Your first piece, on us, plus a product discount
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Working Conditions\n
Onsite, retail floor. Non-exempt and overtime eligible; California meal and rest periods apply; bag checks are paid on-the-clock time; no wage deductions for shortages. Company-furnished uniform and JAXXON pieces at no cost. All physical requirements described above are performed with or without reasonable accommodation, and reasonable accommodations are available for qualified individuals with disabilities.
Employment Terms\n
Monthly store performance bonus. Full time store team members are eligible for a monthly bonus tied to overall store performance.
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Employment is at-will. Must be legally authorized to work in the United States. Subject to a background check completed after a conditional offer, using an FCRA and ICRAA compliant process, consistent with the California Fair Chance Act. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act. Full-time team members are eligible for benefits. Must be 18 or older.
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JAXXON is an equal opportunity employer and complies with the California Fair Chance Act. Reasonable accommodations are provided for qualified individuals with disabilities and for sincerely held religious beliefs. The pay range stated above is the pay scale JAXXON in good faith reasonably expects to pay for this position at the time of posting, as required by California SB 1162.