Job Description
Job DescriptionOrder Processor
Tisgenx, Inc. | Irvine, California
Job Type: Full-Time | 100% On-Site
Location: Irvine, CA (Local Orange County Candidates Only)
Experience: 1–3 Years of Relevant Experience Preferred
Compensation: $20–$23 per hour, depending on experience (Non-Exempt)
Benefits: Paid Time Off (PTO), Paid Sick Leave, Paid Holidays, 401(k), Medical, Dental, and Vision Insurance
About Tisgenx, Inc.
Tisgenx, Inc. is an innovative medical device company specializing in the development and manufacturing of advanced bovine pericardial tissue patches. Our flagship product, Invengenx®, is designed to support a variety of surgical applications, combining advanced tissue technology with stringent quality standards.
We are committed to delivering high-quality medical solutions that support surgeons, hospitals, and patients worldwide. Through innovation, collaboration, and a dedication to excellence, our team works to make a meaningful impact on patient care.
About the Opportunity
Tisgenx, Inc. is seeking a detail-oriented and organized Order Processor to support our sales and business operations team. This position is responsible for processing customer orders, maintaining accurate order and customer records, coordinating order fulfillment, and supporting communication between customers and internal departments.
The ideal candidate has a background in business, business administration, operations, or a related field, along with experience in order processing, sales support, customer service, or administrative operations. Experience working with ERP or CRM systems is highly desirable.
This role requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple orders and priorities in a fast-paced environment. Experience in the medical device or another regulated industry is a plus.
Key Responsibilities
- Process customer purchase orders, sales orders, quotations, and product sample requests accurately and in a timely manner.
- Review incoming orders for completeness, accuracy, pricing, product details, shipping information, and required documentation.
- Enter, verify, update, and maintain customer and order information in ERP, CRM, and other business systems.
- Coordinate with Sales, Quality, Manufacturing, and Logistics to support accurate and timely order fulfillment.
- Monitor order status, track pending orders, identify discrepancies, and communicate updates to customers and internal stakeholders.
- Assist with order confirmations, shipping coordination, invoicing support, and related sales administration activities.
- Respond to customer inquiries regarding order status, product availability, documentation, and delivery timelines.
- Maintain organized and accurate electronic records, order files, and customer documentation.
- Prepare and distribute product-related documents, including Instructions for Use (IFUs), product specifications, and certificates, as needed.
- Follow established company procedures and applicable documentation and recordkeeping requirements within a regulated medical device environment.
- Identify order discrepancies or processing issues and work with the appropriate departments to resolve them.
- Support process improvements and general business operations as needed.
Required Qualifications
- Associate's or bachelor's degree in Business Administration, Business Management, Operations, Supply Chain Management, or a related field; equivalent relevant work experience will also be considered.
- At least 1 year of relevant experience in order processing, sales operations, customer service, order management, or administrative support preferred.
- Understanding of basic business operations, order management, and customer service processes.
- Strong attention to detail and the ability to review and process orders accurately.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Experience entering, maintaining, and verifying data in business systems.
- Excellent written and verbal communication skills.
- Strong organizational, time management, and problem-solving abilities.
- Ability to manage multiple priorities, meet deadlines, and work effectively with cross-functional teams.
- Dependable, proactive, and comfortable working in a structured, detail-oriented environment.
Preferred Qualifications
- Experience using ERP, CRM, order management, or inventory management systems.
- Experience processing purchase orders, sales orders, quotations, or customer transactions.
- Familiarity with invoicing, shipping coordination, inventory availability, and order fulfillment workflows.
- Experience working in the medical device, healthcare, manufacturing, distribution, or another regulated industry.
- Familiarity with quality management systems, controlled documentation, or ISO 13485 requirements.
- Ability to identify process inefficiencies and recommend improvements.
Physical Requirements
- Ability to stand for extended periods when necessary.
- Ability to lift and carry up to 50 pounds, when required.
- Manual dexterity to handle small components and materials, when necessary.
- Ability to perform general office and administrative duties, including computer-based work.
Why Join Tisgenx?
At Tisgenx, you'll be part of a collaborative team dedicated to advancing medical technology and improving patient outcomes.
This position offers the opportunity to contribute directly to customer satisfaction and business operations while developing valuable experience in order management, sales support, and the medical device industry. You'll work closely with multiple departments in a growing company where accuracy, accountability, and teamwork are essential.
If you have a business-oriented mindset, strong organizational skills, and experience or an interest in order processing and operations, we encourage you to apply.
Tisgenx, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected characteristic. Reasonable accommodations are available to qualified applicants and employees with disabilities.