Director of Clinical Operations - Home Health
Job Description
Job Description
We are seeking an experienced Director of Clinical Operations who can independently manage the day-to-day operations of a Medicare-certified home health agency.
This is a hands-on leadership position requiring strong operational and clinical oversight. The ideal candidate will have significant experience working in a Medicare-certified home health agency and be capable of managing daily agency operations, clinical staff, patient workflow, OASIS requirements, and Medicare compliance with minimal direction from ownership.
Key Responsibilities
- Oversee daily agency operations from referral and intake through discharge
- Manage intake, referral review, and appropriate patient acceptance
- Coordinate staffing and scheduling of Start of Care (SOC) and ongoing visits
- Manage RNs, LVNs, PT/OT/ST, HHAs, and other clinical staff
- Monitor Start of Care, Resumption of Care, recertification, transfer, and discharge timelines
- Track hospitalizations and ensure timely and appropriate follow-up
- Oversee OASIS workflow, accuracy, and assessment timelines
- Monitor physician orders, Plans of Care, and outstanding clinical documentation
- Ensure compliance with Medicare home health requirements, including skilled need, homebound status, Face-to-Face Encounter requirements, certification, and recertification
- Ensure visits and clinical documentation are completed timely
- Manage missed visits, call-outs, staffing issues, and changes in patient status
- Lead case conferences and interdisciplinary care coordination
- Monitor clinical staff performance, productivity, and accountability
- Oversee QAPI, quality initiatives, and survey readiness
- Identify and resolve operational issues before they become compliance or patient-care problems
- Maintain effective systems for tracking patients, clinicians, orders, assessments, and required deadlines
Qualifications
- Significant experience working in a Medicare-certified home health agency required
- Home health leadership or operational experience preferred, including clinical management, administration, or oversight of day-to-day agency operations
- Strong working knowledge of Medicare Conditions of Participation, OASIS, Plans of Care, Face-to-Face Encounter requirements, certification/recertification, and home health clinical documentation
- Experience overseeing clinical staff, admissions, scheduling, patient census, documentation timelines, and interdisciplinary coordination
- Strong leadership, organizational, communication, and problem-solving skills
- Ability to independently manage daily operations, prioritize competing responsibilities, and follow issues through to resolution
What We’re Looking For
We are looking for someone who is reliable, consistent, independent, proactive, organized, accountable, and solution-oriented.
Dependability and follow-through are essential. The successful candidate must be someone leadership and staff can consistently rely on to be present, responsive, and accountable for daily agency operations.
The ideal candidate anticipates problems before they become urgent, maintains strong operational systems, sets clear expectations for staff, addresses performance issues appropriately, and takes ownership of problems through resolution.