Front Office & Patient Coordinator
Job Description
Job Summary
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Haeseong Integrative Medicine Center is looking for a reliable, friendly, and detail-oriented Bilingual Front Office & Patient Coordinator to join our medical office in Koreatown, Los Angeles.
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Fluency in both Korean and English is REQUIRED. We serve both Korean-speaking and English-speaking patients, so the ability to communicate comfortably and professionally in both languages is essential.
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This is a part-time position with flexible scheduling. Employees work a full day on their scheduled workdays.
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Pay: $18–$22 per hour, based on experience and qualifications.
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Responsibilities:
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- Greet and assist patients in a warm, friendly, and professional manner
- Communicate with patients in both Korean and English
- Schedule and manage patient appointments
- Coordinate and adjust daily schedules
- Verify patient insurance eligibility and benefits
- Communicate with insurance companies as needed
- Answer phone calls and respond to patient messages and inquiries
- Maintain accurate patient and front-office records
- Assist with general front-office duties and daily clinic operations
- Provide excellent customer service and a positive experience for every patient
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Skills & Qualifications:
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- Fluent in Korean and English – REQUIRED
- Strong verbal communication skills in both Korean and English
- Comfortable communicating with both Korean-speaking and English-speaking patients
- Basic computer skills and ability to use Windows-based computer systems
- Basic knowledge of Microsoft Office and common computer applications
- Strong organizational and multitasking skills
- Responsible, dependable, and detail-oriented
- Friendly and professional attitude
- Strong customer service skills
- Must be legally authorized to work in the United States
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Preferred:
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- Previous front desk, receptionist, or customer service experience
- Experience working in a medical office or healthcare setting
- Familiarity with medical terminology or insurance-related tasks
- Ability to work independently and as part of a team
- Looking for a long-term position
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Schedule:
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- Monday–Friday: 9:00 AM–6:00 PM (1-hour lunch break)
- Saturday: 9:00 AM–1:00 PM
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Part-time employees work a full day on their scheduled workdays. Workdays are flexible and can be discussed based on availability and clinic needs.
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Benefits:
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- Paid Sick Leave
- Uniform Allowance
- Employee Parking Available
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Work Location:
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- In person
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Benefits:
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- Free parking
- Paid sick time
- Uniform allowance
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Work Location: In person