Job Description
Job DescriptionDescription:
Summary
Deliver blended, learner-centered training for car wash, convenience store (c-store), and home office employees, including hands-on repair & maintenance, systems instruction, sales & service coaching, and leadership development. This role plays a critical part in driving consistent performance, safety, and customer experience across locations.
Key Responsibilities
- Plan and deliver classroom, virtual, and on-the-job training.
- Lead hands-on repair and maintenance workshops, manager-in-training programs, HR workshops, leadership development, and new-hire orientation.
- Teach and coach sales & service techniques (personal service, empathy, active listening, objection handling).
- Provide systems training (POS, HRIS, support ticketing, diagnostic tools).
- Deliver leadership and supervisory modules (coaching, feedback, scheduling, conflict resolution).
- Create and maintain lesson plans, SOPs, job aids, and assessments.
- Assess skill gaps and track training effectiveness using operational KPIs such as sales, conversion, retention, customer satisfaction, downtime, reviews, and secret shop scores.
- Mentor staff, coordinate with cross-functional teams, and manage training logistics and safety.
- Additional duties as needed.
Requirements:
REQUIREMENTS: DEGREE
Bachelor’s or Associate degree in a related field (education, training, organizational development) preferred, or equivalent combination of education and experience.
REQUIREMENTS: EXPERIENCE
- 3+ years training delivery or facilitation experience preferred.
- Experience supporting hands-on operational, technical, or maintenance training preferred
- Sales and service coaching experience a plus
- Familiarity with Microsoft Office, POS, and CRM tools.
- Strong facilitation, communication, and instructional skills.
- Valid driver’s license and willingness to travel to field locations as required by the role
REQUIREMENTS: PHYSICAL
- Ability to remain in a stationary seated or standing position for various increments of time
- Able to move about to access a variety of tools and office equipment
- Able to consistently operate a computer or other electronic device
- Able to ascend or descend a ladder, crouch or crawl
- Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate
- Must be able to communicate clearly through both verbal and written form
- Comfortable working in field conditions (outdoors, noise, grease, wet surfaces, confined spaces) when required.