Receptionist Front Desk
Travel & Tourism
Job Description
Job Description
The Receptionist Front Desk will serve as the first point of contact in a healthcare facility, providing professional, bilingual support to patients and visitors. This role involves managing appointment schedules, handling multi-line phone systems, verifying insurance and health benefits, and delivering exceptional customer assistance. Reporting directly to the Office Manager, the receptionist plays a key role in maintaining smooth office operations and creating a welcoming environment for all.
Responsibilities
- Greet and assist visitors in a professional and friendly manner
- Handle multi-line phone operations to manage incoming calls and inquiries
- Schedule and coordinate patient appointments and calendars
- Verify patient insurance and health benefits accurately
- Provide general customer assistance, addressing questions and concerns
- Perform data entry and maintain accurate office records
- Coordinate effectively with healthcare staff and management
Preferred Qualifications
- Entry-level experience in administrative support within a medical office
- High School Diploma or equivalent
- Proficiency with Microsoft Office Suite
- Strong customer service orientation
- Experience using multi-line phone systems
- Excellent time management and organizational skills
- Effective communication and problem-solving abilities
- Ability to multitask efficiently in a fast-paced environment
- Bilingual proficiency required