Job Description
Job DescriptionAbout the Role:Comunidad Latina Federal Credit Union is looking for a motivated and dependable Team Lead to join our growing team in Santa Ana, CA! In this role, you'll play a key part in guiding daily operations, supporting staff, and delivering exceptional member service in a community-focused financial environment.
Responsibilities:
- Lead and support front-line staff to ensure smooth daily branch operations
- Provide guidance, coaching, and on-the-job training to team members
- Assist members with account inquiries, transactions, and financial products
- Monitor team performance and ensure adherence to credit union policies and procedures
- Resolve member concerns and escalate complex issues as needed
- Support management in achieving branch goals and service quality standards
- Ensure compliance with federal credit union regulations and internal controls
Requirements:
- Previous experience in a financial institution, credit union, or banking environment preferred
- Prior supervisory or team lead experience is a plus
- Strong member service and communication skills
- Bilingual in English and Spanish strongly preferred
- Ability to multitask, problem-solve, and lead by example in a fast-paced setting
- Familiarity with credit union products, services, and compliance standards
- Proficient in basic computer applications and financial software
About Us:Comunidad Latina Federal Credit Union is a trusted, community-driven financial institution proudly serving the Latino community in Santa Ana, CA. Our members love us for our personalized service, bilingual support, and commitment to financial empowerment. We foster a welcoming and inclusive workplace where employees are passionate about making a real difference in the lives of those we serve.