Job Description
Job DescriptionSalary: $16.50 -$19
Front Desk Staff - Aqua-Tots Roseville (Must be 18 years or older)
Job Summary
Work with the General Manager, Office Manager, and other Front Desk Staff members in creating the Aqua-Tots experience for new and current families, upholding our core values, and meeting sales goals.
Areas of Responsibility
The Front Desk Staff is responsible for the following Daily Duties:
Daily Duties
Uphold our Aqua-Tots Swim Schools Core Values
Open and/or close the facility
Print class rosters
Stock snack bar, retail merchandise, office forms and supplies, and any promotional materials
Perform all duties as outlined on the Swim School Daily Task List
Welcome families into the facility and say goodbye
Answer phones with the proper Aqua-Tots Swim Schools greeting
Communicate effectively with potential and existing customers
Provide information about our facilities, curriculum, and features
Effectively utilize POS and communication platforms
Manage class attendance and schedule make-up lessons
Sell swimming lessons and related swimming merchandise
Register new and/or returning customers
Completes Daily Sales Tracker
Ensure that families have a swim waiver signed
Give facility tours to new and existing customers
Perform 10-minute check-in with all new families
Prepare Welcome packets and bags for new families
Ensure facility safety and cleanliness
Interact with families to build a relationship with our customers
Handle customer concerns and/or report to the General Manager
Assist with the student graduation process
Attend staff meetings and in-service trainings
Front Desk Staff Certification Requirements
Aqua-Tots Front Desk Staff (AT- FDS) Certificate of Completion
CPR and First Aid Certifications Aqua-Tots will train you
Minimum Qualifications
Reliable transportation to work
Open availability