AI / Automation Specialist

Job Description

Job Description Job Title AI / Automation Specialist Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities
" AI feature delivery: implement NLP-based ticket classification, AI-based duplicate detection/clustering, RAG-powered knowledge search, automated summarization, and virtual-agent capabilities (password resets, MFA unlocks, routing, live-agent handoff).
" Governance ownership: own compliance with the RFP's AI/GenAI governance requirements certifying that CalHFA data is never used to train, fine-tune, or calibrate any AI model (including anonymized/aggregated data), and that no CalHFA data is transmitted to or processed by public LLM services (e.g., ChatGPT, Gemini, Claude).
" Safety & auditability: implement input/output validation, hallucination-reduction controls, and full logging/auditability of AI-generated actions (classification, routing, summarization, recommendations).
" Ongoing attestation: support the annual attestation of continued AI-governance compliance and the disclosure of AI-related subprocessors, including 30-day advance notice of any subprocessor change.
" Pricing transparency: document full AI consumption pricing (token/credit models, rate limits, and cost escalators) for CalHFA's budgeting purposes. Skill set info Required Qualifications Mandatory
5 years implementing AI/ML, NLP, or virtual-agent solutions; 3 years on the ServiceNow platform
" Minimum 3 years implementing AI/automation features (NLP classification, RAG-based knowledge search, virtual agents, predictive intelligence) on the ServiceNow platform, including at least one California state or local government engagement.
" Demonstrated experience implementing AI features within a regulated or FedRAMP-governed environment, including data-governance and model-training restrictions.
" Working knowledge of AI/GenAI governance practices: input/output validation, hallucination mitigation, action-logging/auditability, and subprocessor disclosure.
Preferred Qualifications
" Experience with ServiceNow Now Assist, Predictive Intelligence, or Virtual Agent configuration.
" Experience documenting AI consumption pricing models (token/credit-based) and rate limits for client-facing proposals. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid