Job Description
UX Researcher – SaaS Products
Responsibilities
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- Design and execute end-to-end mixed-methods research across the product development lifecycle, from foundational exploration and concept testing to usability and competitive evaluation.
- Lead strategic and tactical studies, selecting the right qualitative and quantitative methods for the question, timeline, and decision at hand.
- Own evaluative research that measures product performance, identifies usability issues, benchmarks experiences, and helps teams prioritize improvements.
- Use quantitative analysis to strengthen findings, including surveys, usability scores, task success rates, frequency and severity analysis, and competitive scorecards.
- Turn research into clear recommendations and communicate them effectively to senior product, design, and data science stakeholders.
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What You’ll Need
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- 7+ years of hands-on UX research experience, ideally more, with foundational research and usability research as a core strength.
- Strong mixed-methods expertise, including interviews, usability testing, light-weight surveys and analysis.
- Quantitative research fundamentals, with the ability to independently analyze common evaluative metrics and survey data.
- Excellent written and verbal communication skills, with the ability to distill complexity and clearly connect evidence to product decisions.
- Comfort with ambiguity and speed, with a pragmatic approach to navigating unclear problems and unnecessary process.
- Nice to Have
- Experience researching Enterprise, API, or SaaS products
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Compensation: $100 - $175 per hour\n
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