Studio Manager - Brand New Flagship Location
Job Description
Job Description
StretchMed is a 1-on-1 assisted stretching model with a purpose to eliminate chronic pain, increase mobility, rejuvenate, and help you move well!
Do you have a knack for managing operations and leading a fitness-focused team? Are you able to help us deliver exceptional stretching & service driving business growth? If so, we want to speak with you!
StretchMed® Napa is searching for a highly motivated and capable individual to join our fast-growing team as a full-time Studio Manager for our brand-new flagship corporate location. This newly constructed studio, conveniently located at Bel Aire Plaza presents an exciting opportunity for rapid growth and development. If you're ready to make an impact and lead operations in a prime location at the forefront of our wellness transformation journey in Napa, this role is for you!
Who We Are
StretchMed® is a 1-on-1 assisted stretching model that comes out of the fitness space. Our purpose is to eliminate chronic pain, increase mobility, rejuvenate, and help you move well! Our proprietary stretch protocols were developed from over 50+ years of hands-on experience working with clients in fitness.
StretchMed® Certified Stretch Therapists (CST™) use a combination of PNF (Proprioceptive Neuromuscular Facilitation) and static stretching techniques in 1-on-1 stretch sessions anywhere from 1 to 2 times a week, depending on the needs and goals of our clients. All stretch appointments end with percussion therapy, to accelerate and enhance tissue repair by maximizing blood flow and muscle relaxation.
Job Responsibilities:
- Stretch Therapy - Performs stretch therapy and leads a team of therapists to ensure consistent, high-quality care & service. Oversees client satisfaction & retention.
- Operations - Assumes total responsibility to oversee and ensure the studio is operating effectively, according to company policy & protocol and local franchise owner standards.
- People Leadership & Management - Direct, develop, recruit, train, and manage studio team members.
- Sales Success - Drives sales performance. Fully accountable for individual, team members, and studio results.
- Marketing, Outreach, Social Media - Responsible for planning & executing pop-up events, building affiliate relationships, grassroots marketing, B2B outreach, coordinating with ad agencies, and creating social content.
- Admin & other - Duties may include but are not limited to; lead follow-up, ensuring studio cleanliness, scheduling clients/team members, leading team meetings, and attending company meetings. responding to client inquiries & issues, reviewing & completing reports, supplies & inventory, retail management, etc.
You will have complete management of the Napa location, overseeing all operations under the leadership and direction of the location owner. You will have full transparency of the studio P&L's and will receive a percentage of the profit once key metrics are hit.
Requirements
- Certification, license, or degree in exercise science related field
- Ability to learn fast and follow systems
- Ability to drive and coach service & sales performance
- Must be able to reliably commute to location
- Likes working with people and leading a team
- Ability to stand for extended periods of time
- Capable of facilitating assisted stretching sessions, which requires manual dexterity and the strength to guide and support clients through stretches.
StretchMed® Core Values
- We treat our customers like family
- We have a passion for health and fitness
- We believe in the power of positivity
- We WOW our customers by exceeding expectations
- We check our egos at the door
- We are continually learning
- We believe in honest, open communication
- We believe in accountability leads to success
- We love what we do
Job Type: Part Time
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
- No nights
- Weekend availability
Ability to commute/relocate:
- LOCATION: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Massage Therapy License, Personal Training Certification, Physical Therapy, Corrective Exercise, Sports Medicine Degree, Yoga Certification, Kinesiology / Exercise Science Degree (Preferred)
Work Location: In person
\nCompany Description
WELLSTRIDE MOBILITY
Move Better. Feel Better. Live Better.
WHO WE ARE
WellStride Mobility is a Napa Valley–based wellness, mobility, recovery, and performance company dedicated to helping people move with greater freedom, recover more effectively, and maintain an active and healthy lifestyle.
As the company behind StretchMed Napa and a provider of Shockwave Therapy, WellStride Mobility brings together personalized assisted stretching, mobility services, recovery technology, and wellness programs in one client-centered organization.
We believe that every body is unique. Our approach begins by understanding each person's needs, limitations, lifestyle, and goals and providing an individualized experience designed to help them feel and perform their best.
---
## OUR MISSION
To improve lives through personalized wellness and recovery solutions that relieve pain, restore movement, and help every client move better, recover faster, and live healthier.
We strive to create an environment where clients feel cared for, listened to, respected, and motivated to continue investing in their health and mobility.
---
## OUR VISION
To become a trusted leader in mobility, recovery, and personalized wellness throughout Napa Valley and beyond, creating a community where people of all ages and activity levels have access to high-quality services that help them remain active and enjoy the things that matter most to them.
Our vision extends beyond the walls of our studio. We aim to bring wellness into homes, workplaces, hotels, resorts, community organizations, first-responder stations, fitness facilities, and special events.
---
# WHO WE SERVE
WellStride Mobility serves a diverse community because mobility and recovery are important at every stage of life.
We serve:
- **Active adults who want to maintain flexibility, mobility, and an active lifestyle.
- **Athletes and fitness enthusiasts seeking better movement, performance, and recovery.
- **Individuals experiencing muscle tightness, stiffness, or limited mobility who want to move more comfortably.
- **People dealing with chronic musculoskeletal discomfort who may benefit from appropriate recovery and wellness services.
- **Older adults who want to maintain mobility, flexibility, confidence, and independence.
- **Golfers, runners, cyclists, and recreational athletes throughout Napa Valley.
- **Working professionals experiencing stiffness and tension from prolonged sitting, standing, repetitive activities, or physically demanding jobs.
- **First responders whose occupations place significant physical demands on their bodies.
- **Corporate teams and employees through workplace wellness and recovery programs.
- **Napa Valley visitors and travelers who want to recover from travel, golf, hiking, cycling, wine-country activities, or long days exploring the Valley.
- **Hotels, resorts, spas, concierge teams, and hospitality partners seeking premium wellness experiences for their guests.
- **Community organizations and local businesses through wellness events, pop-ups, and partnerships.
---
# WHAT WE PROVIDE
### One-on-One Assisted Stretching
Personalized hands-on stretching designed to help reduce muscular tightness, improve flexibility and range of motion, support mobility, and promote recovery.
Our assisted stretching incorporates professional techniques, including PNF-based stretching principles, and is customized according to the client's mobility and comfort level.
### Mobility & Recovery
Individualized mobility-focused sessions designed to help clients move more comfortably and confidently in everyday activities, recreation, exercise, and sport.
### PulseWave Shockwave Therapy
A non-invasive recovery option using focused acoustic-wave technology to stimulate the body's natural healing response and support appropriate musculoskeletal conditions and chronic soft-tissue concerns.
Shockwave services are individualized, with appropriate screening and evaluation before treatment.
### Corporate Wellness
On-site assisted stretching and mobility services for businesses that want to support employee wellness, recovery, and workplace performance.
### Hotel & Resort Concierge Wellness
Premium mobile assisted-stretching and recovery experiences delivered to hotels, resorts, suites, and designated wellness spaces throughout Napa Valley.
### First Responder Wellness
On-site mobility and recovery programs designed for firefighters, law enforcement, emergency personnel, and other professionals whose work places significant demands on their bodies.
### Community & Special Events
Wellness pop-ups, fitness partnerships, employee-appreciation events, sporting events, community programs, and other opportunities to bring mobility and recovery services directly to the community.
---
# OUR CORE VALUES
### 1. PEOPLE FIRST
We treat every client with respect, compassion, patience, and genuine care. People are never simply appointments on a calendar. We want every person who walks through our doors to feel welcomed and valued.
### 2. PERSONALIZED CARE
Every body is unique.
There is no one-size-fits-all approach to mobility and recovery. We listen, understand the client's goals, and adapt our services to the individual.
### 3. EXCEPTIONAL SERVICE
We don't want to simply meet expectations—we strive to exceed them.
From the first phone call to the final minute of a session, we aim to provide an experience that makes clients want to return and confidently recommend WellStride Mobility to others.
### 4. INTEGRITY
We do what is right even when no one is watching.
We communicate honestly, respect professional boundaries, protect our clients' trust, and never promise results that we cannot guarantee.
### 5. POSITIVITY
Our environment should be encouraging, welcoming, and uplifting.
We believe positive energy can influence the experience of our clients, our coworkers, and our entire organization.
### 6. TEAMWORK
**We succeed together.**
No position is more important than the mission. We support one another, communicate openly, share responsibility, and check our egos at the door.
### 7. ACCOUNTABILITY
We take ownership of our actions, responsibilities, schedules, performance, and client experience.
When something goes wrong, we don't look for someone to blame—we look for a solution and learn from the experience.
### 8. CONTINUOUS LEARNING
Wellness, movement, recovery, technology, and customer service continue to evolve.
We expect our team to remain curious, coachable, and committed to improving their knowledge and skills.
### 9. PASSION FOR HEALTH & MOVEMENT
We believe movement is an important part of living well.
Our team should reflect a genuine enthusiasm for helping people improve their mobility, recovery, health, and quality of life.
### 10. COMMUNITY
WellStride Mobility is more than a studio.
We want to be an active part of the Napa Valley community, building relationships with residents, businesses, fitness organizations, hotels, first responders, healthcare professionals, and community partners.
---
# OUR COMMITMENT TO OUR CLIENTS
Every person who chooses WellStride Mobility should experience:
Professionalism.
Personalized attention.
Respect.
Clear communication.
A welcoming environment.
High standards of service.
A team genuinely invested in helping them succeed.
We don't simply provide a service.
We build relationships, support healthier movement, and help people continue doing the things they love.
---
## OUR PHILOSOPHY
RELIEVE. RESTORE. RECOVER. PERFORM.
RELIEVE
Help reduce muscular tension, stiffness, and discomfort.
RESTORE
Improve mobility, flexibility, and functional movement.
RECOVER
Support the body's recovery from activity, physical demands, and appropriate musculoskeletal conditions.
**PERFORM**
Help clients move confidently so they can continue working, exercising, traveling, competing, and enjoying life.
---
# THE WELLSTRIDE STANDARD
Every member of the WellStride Mobility team represents our company.
We expect our team to:
**Care for every client.
Be professional.
Be dependable.
Communicate openly.
Take ownership.
Keep learning.
Support the team.
Protect the client's trust.
Deliver an exceptional experience.
And always remember why we are here:
To help people move better, recover faster, and live healthier.