Community Outreach & Business Growth Coordinator

Job Description

Job DescriptionDescription:

Role Purpose

Drive company growth by generating new clients and increasing billable hours through strategic community outreach and strong referral relationships.

This is a field-based, results-driven role focused on turning outreach efforts into active cases and measurable revenue growth.

What Success Looks Like (Non-Negotiable)

You will succeed in this role if you:

• Consistently generate qualified referrals that convert into active clients
  
• Produce new billable hours on a weekly basis
  
• Build referral relationships that lead to ongoing client starts
  
• Maintain a strong pipeline that turns into revenue
  
• Take full ownership of your results without needing direction
  

This role is not measured by activity alone —
It is measured by clients started and hours generated.

Key ResponsibilitiesCommunity Outreach & Relationship Building

• Conduct regular in-person visits to:
  
  • Hospitals
    
  • Senior living communities
    
  • Rehab and skilled nursing facilities
    
  • Case managers and community partners
    
• Build and maintain trusted, professional relationships
  
• Represent Healthy at Home Caregivers consistently and professionally
  
• Stay visible and active in the community
  

Client Growth & Revenue Generation

• Generate new client opportunities through outreach efforts
  
• Convert referrals into active care cases
  
• Drive weekly growth in billable hours
  
• Focus on high-quality referral sources that produce real results
  

Pipeline Ownership & Follow-Through

• Track all outreach, referrals, and follow-ups in CRM
  
• Ensure no qualified lead is lost due to lack of follow-up
  
• Maintain an active and organized pipeline
  
• Follow each opportunity through to conversion or closure
  

Reporting & Accountability

• Provide weekly reporting on:
  
  • Referrals generated
    
  • New clients started
    
  • Billable hours added
    
• Take ownership of performance metrics and outcomes

Requirements:

Core Requirements

You must:

• Be confident walking into new environments and initiating conversations
  
• Build trust quickly and maintain professional relationships
  
• Be highly self-driven and results-oriented
  
• Demonstrate strong follow-through and accountability
  
• Be organized and able to manage your own pipeline and activity
  

Preferred (not required):

• Experience in home care, healthcare, or community outreach
  

Performance Expectations

This role is evaluated based on:

• New client starts
  
• Weekly billable hours generated
  
• Referral-to-client conversion rate
  
• Consistency of pipeline growth
  

Why This Role Matters

• Direct impact on company revenue and growth
  
• Helps more families receive the care they need
  
• Plays a key role in scaling Healthy at Home Caregivers
  

Growth Opportunity

This role can grow into:

• Senior Growth Manager
  
• Director of Community Partnerships
  
• Leadership roles within the organization