Team leader & Lea Ciuffeur
Job Description
Company Description 5 Star Hospitality, Corp. is a hospitality organization committed to delivering exceptional guest experiences through high-quality service and attention to detail. The company focuses on creating welcoming environments in its properties and venues, emphasizing professionalism and consistency in every interaction. Team members are encouraged to contribute ideas that enhance guest satisfaction and streamline operations. 5 Star Hospitality, Corp. values collaboration, integrity, and a strong work ethic, offering opportunities to grow within the hospitality industry.
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Role Description The Team Leader & Lea Ciuffeur role is a part-time, hybrid position based in Santa Barbara, CA, with some work-from-home flexibility depending on business needs. In this role, the individual will lead and coordinate front-of-house or event teams, assign and monitor tasks, and ensure service standards are consistently met. Day-to-day responsibilities include overseeing guest-facing activities, supporting team members during busy periods, resolving guest concerns promptly, and maintaining a professional and welcoming atmosphere. The role may also involve coordinating schedules, assisting with training new staff, communicating updates to management, and providing feedback to improve service procedures and guest satisfaction.
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Qualifications
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- Demonstrated leadership abilities, including supervising small teams, delegating tasks, and providing coaching and feedback.
- Strong customer service and communication skills, with the ability to interact professionally with guests, colleagues, and management.
- Organizational and time-management skills to oversee multiple tasks, events, or service areas simultaneously.
- Problem-solving skills and sound judgment to handle guest issues, operational challenges, and unexpected situations calmly.
- Ability to work on-site in Santa Barbara, CA, with flexibility for hybrid work as needed, including evenings, weekends, or holidays depending on business demands.
- Previous experience in hospitality, events, or a service-oriented environment is preferred.
- High school diploma or equivalent required; additional training or education in hospitality or management is a plus.
- Commitment to creating inclusive, respectful environments for guests and team members of all backgrounds.
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