Sales Development & Client Services Coordinator

Published: 6/14/2022

Job Description

Build your career working directly with a top performing sales executive.

5x5 Telecom is looking for a motivated, organized, and resourceful professional to support one of our top performing sales executives. You will build on your existing experience, sharpen your sales and client service skills, and take ownership of work that directly contributes to our growth.

This role combines outbound prospecting, appointment setting, research, event coordination, and installation support. You will help create new opportunities while keeping customers, property managers, and our network team aligned from the first conversation through service activation.

This is a full time, in office position based in our Pasadena, CA office.

You must be comfortable working independently with limited direct supervision. Success requires anticipating needs, prioritizing competing demands, exercising sound judgment, and following through on commitments. You should know when to take action, when to adjust priorities, and when an issue needs the sales executive’s attention.

What You’ll Do

Call prospects and set appointments. Make outbound calls, send personalized emails, qualify interest, and schedule meetings for the sales executive.
Research opportunities. Identify prospective customers, decision makers, commercial properties, and relevant business information to support targeted outreach.
Connect with property managers. Make calls, develop relationships, and coordinate introductions, tenant outreach, building events, and access arrangements.
Support the sales process. Prepare meeting information, assist with proposals and paperwork, organize schedules, and keep followup moving.
Coordinate installations. Work with customers, property managers, and our network team to confirm requirements, arrange access, coordinate schedules, communicate updates, and track progress through activation.
Manage competing priorities. Balance prospecting, customer requests, installation deadlines, events, and sales support based on urgency and business impact. Communicate conflicts early and recommend practical next steps.
Coordinate events. Help organize tenant events, property visits, and other sales activities, including invitations, logistics, materials, and followup.
Own the details. Maintain accurate CRM records and task lists, track commitments, obtain missing information, and follow assignments through to completion.

Experience and Qualifications

At least two years of relevant experience in sales coordination, inside sales, business development, or client services, including outbound calling and responsibility for managing customer requests or coordinating activities through completion.
Demonstrated ability to organize your workload, prioritize competing demands, and deliver results with limited direct supervision.
Confidence initiating conversations by phone, including calling people who have not previously spoken with you.
Clear written communication and a professional, friendly phone presence.
Strong attention to detail and the ability to keep multiple opportunities, installations, and followups moving simultaneously.
Sound judgment about deadlines, customer needs, and when to escalate an issue.
Resourcefulness and initiative: you seek out information, identify solutions, and take responsibility for moving work forward.
Comfort using CRM systems, spreadsheets, email, calendars, and task management tools.
Willingness to accept coaching, apply feedback, and take responsibility for results.

Experience supporting a sales executive, selling to businesses, or coordinating between customers and technical teams is preferred. Telecommunications, managed services, or commercial real estate experience is helpful but not required. A college degree and technical installation experience are not required.

What You’ll Gain

You will work directly under a successful sales executive and gain practical exposure to how business is developed, relationships are managed, and opportunities become customers. You will receive coaching in prospecting, qualification, communication, and followup while building experience across sales and service delivery.

You will have clear expectations, meaningful responsibility, and opportunities to take on greater ownership as your skills and results develop.

Compensation and Benefits

Base pay of $27 to $31 per hour, depending on relevant experience and skills.
Annual target performance bonus of $12,000, based on achievement of defined appointment setting, sales support, and coordination goals.
Hourly, nonexempt position with overtime paid as applicable.
Medical, dental, vision, and life insurance.
401(k) matching and paid time off.
Parking, included gym access, and cell phone reimbursement.

About 5x5 Telecom

5x5 Telecom helps businesses stay connected through reliable internet, VoIP, and managed services. With redundant connectivity and installations in as little as one to two days at eligible locations, we give customers and our sales team a compelling reason to choose 5x5.

Our team is focused on performance, responsive service, and results. We work with businesses and property owners to deliver reliable connectivity and a straightforward customer experience.

How to Apply

Submit your resume and a brief note explaining why this opportunity interests you. Include an example of how you managed competing priorities and completed important work with limited supervision.

\nCompany Description

At 5x5 Telecom, you won’t just have a job, you’ll make a real impact. We’re fast, innovative, and driven to push the telecom industry forward. Our team is tight-knit, performance-driven, and focused on results. If you want to grow your career while working on meaningful infrastructure, this is the place to do it.