Senior Multi-Family Program Director
Job Description
Job Description
Part-Time Salaried Position (scaling to full-time in 18 months)
Starting Salary: $120,000 annually plus bonus opportunities
Expected Schedule:
- Approximately 30–40 hours per week (typically three to four days per week)
- Hybrid position (approximately 50% remote)
- Periodic five-day work weeks may be required during new construction lease-ups, annual compliance cycles, client implementations, audits, or other major project milestones.
- Travel throughout Northern and Southern California with reimbursable business expenses.
- California Satellite Offices: Roseville, San Ramon, and San Jose (Southern CA TBD)
About HouseKeys
HouseKeys is a California-based affordable housing program administrator and software company that partners with local governments, developers, property managers, lenders, and nonprofit organizations to administer affordable housing programs across the housing lifecycle.
The Company’s long-term vision is to build a nationwide affordable housing marketplace and network that connects housing supply, consumer demand, and ongoing compliance.
Unlike traditional consulting firms or property management companies, HouseKeys combines professional services with a proprietary software platform to manage affordable housing programs from initial project planning and entitlement through lease-up, sales, and long-term compliance.
Our work includes affordable rental and homeownership programs, financial assistance programs, asset management, marketing and lease-up, applicant underwriting, income certifications, portfolio compliance, homebuyer assistance, and regulatory reporting.
The Opportunity
HouseKeys is seeking a Senior Multi-Family Program Manager to serve as the Company's resident expert for affordable rental housing. This individual will lead both new construction lease-up projects and the ongoing compliance and asset management of existing affordable housing portfolios. The role combines underwriting, compliance, project management, client relationship management, and operational leadership while helping shape HouseKeys' rental services and software platform.
Primary Responsibilities
· Serve as HouseKeys’ internal subject matter expert and practice leader for multifamily affordable rental housing.
· Lead the onboarding and implementation of new rental portfolios, jurisdictions, and large-scale client engagements.
· Oversee affordable housing lease-ups from regulatory setup and marketing through applicant processing, tenant delivery, and stabilization.
· Lead ongoing compliance and asset management for stabilized communities and multi-property portfolios.
· Interpret regulatory agreements, financing requirements, affordability restrictions, and program guidelines to establish project-specific compliance frameworks.
· Direct and support compliance teams reviewing income, assets, household composition, occupancy, rents, and other eligibility requirements.
· Establish quality-control standards for file reviews, certifications, annual compliance, and portfolio monitoring.
· Prepare and oversee compliance reporting, portfolio summaries, escalation reports, and client communications.
· Serve as a senior client-facing lead in meetings with local governments, developers, property managers, owners, lenders, and nonprofit partners.
· Identify compliance risks, unresolved portfolio issues, and higher-risk properties, and help develop appropriate escalation and resolution strategies.
· Improve operating procedures, workflows, staffing models, and service standards across the rental practice.
· Translate operational and regulatory requirements into software features, data structures, workflows, and product requirements for the HouseKeys platform.
· Partner with engineering and product teams to test, refine, and scale rental compliance and asset management functionality.
· Build, mentor, and eventually lead regional compliance and asset management teams across California.
· Develop internal training, reference materials, and operational standards to ensure consistency across jurisdictions and staff.
· Support business development, proposals, pricing, portfolio scoping, and expansion into new markets.
· Help define and execute the roadmap toward HouseKeys’ two-year goal of operating in at least 150 jurisdictions and hosting 50,000 affordable rental units in the HouseKeys Marketplace.
Professional Experience
Strong experience with affordable housing compliance programs, including as applicable:
• LIHTC (CTCAC)
• CDLAC Bond Projects
• HOME
• CDBG
• HUD Programs (PBRA, PBV, Section 811, CoC)
• Inclusionary Housing
• Density Bonus
• Ground Leases
• Local Government Housing Programs
• Former Redevelopment Agency Agreements
Experience with Yardi, RealPage, MRI, AppFolio, Entrata, ResMan, Buildium, DoorLoop, Rent Manager, Neighborly Software, HDS, or similar systems is preferred.
Qualifications
• 7+ years of affordable housing experience preferred.
• Strong regulatory interpretation and underwriting experience.
• Experience managing affordable rental portfolios.
• Excellent written and verbal communication skills.
• Ability to independently manage multiple complex projects.
• Strong analytical judgment and stakeholder management.
What Success Looks Like
The successful candidate will become HouseKeys’ internal authority on affordable rental housing, leading the Company’s rental portfolio practice across compliance, asset management, operations, client advisory, and software development.
This role will help define how HouseKeys delivers rental housing services across California and build the operating model needed to support installed teams covering Northern California and the Bay Area, the Central Valley and Coast, and Southern California by December 2027.
The three-year goal is to establish a HouseKeys portfolio footprint in at least 150 jurisdictions and host at least 50,000 affordable rental units within the HouseKeys Marketplace inventory.
As HouseKeys expands into new geographies and deepens its rental portfolio work, this role offers significant advancement potential for a proven leader who can build teams, strengthen client relationships, improve operational processes, and help scale the Company’s rental compliance and asset management practice statewide.
\nCompany Description
Affordable Housing Program Administrator and Marketplace Platform supporting local governments and homebuilders to deliver affordable housing to income-eligible households.
Company Description
Affordable Housing Program Administrator and Marketplace Platform supporting local governments and homebuilders to deliver affordable housing to income-eligible households.