Job Description
Position Overview
\n
A Green Grass Inside Sales Representative will act as a liaison, provide product/services information, and resolve any emerging problems that our Green Grass customer accounts might face with accuracy and efficiency.
\n
Duties and Responsibilities
\n
Sales and Account Management
\n
- \n
- Set and meet personal and team sales targets.
- Learn our golf bag products, features, and benefits in depth so you can clearly communicate their value to customers and prospects.
- Partner with OSRs to place orders and communicate directly with end customers on order details, approvals, and status.
- Check in with our top 10 clubs every two to four weeks.
- Identify customer needs and follow up to make sure they're satisfied.
\n
\n
\n
\n
\n
\n
Order Management
\n
- \n
- Enter and process sales orders, including RepSpark B2B orders, accurately and efficiently.
- Create and send personalization and custom logo mockups for customer approval.
- Coordinate with the embroidery team to make sure orders are completed correctly.
- Prepare orders for delivery or pickup on schedule and by promised dates.
- Review open sales and assembly orders at least once a week.
\n
\n
\n
\n
\n
\n
Billing and Customer Service
\n
- \n
- Prepare and send invoices, and follow up on outstanding payments.
- Resolve customer complaints promptly with appropriate solutions, and follow up to confirm they're resolved.
\n
\n
\n
Reporting and Industry Knowledge
\n
- \n
- Submit sales, order status, and shipment status reports as requested.
- Stay current on industry trends, competitor activity, and the PGA Tour schedule.
\n
\n
\n
Other Responsibilities
\n
- \n
- Attend trade shows and special events as needed to build brand awareness and drive sales.
- Take on special projects and training as assigned and complete them thoroughly.
- Follow company procedures, quality standards, and safety rules.
- Keep the workspace clean, safe, and organized.
\n
\n
\n
\n
Qualifications\n
- \n
- 1–3 years of experience in inside sales, account management, or customer service (B2B preferred).
- Experience in the golf industry or with green grass accounts is a plus.
- Strong organizational skills and attention to detail.
- Clear, professional written and verbal communication.
- Comfort with order management or ERP systems, B2B platforms (RepSpark experience a plus), and Google Workspace.
- Ability to manage multiple orders and deadlines at once
\n
\n
\n
\n
\n
\n