Job Description
Job Description
Esthetician/Operations Manager
Client Services | La Jolla, CA | Full Time | Compensation: Base salary $70,000 plus gratuity, 5% service commission, 10% retail commission, $20 member/package sale, $5 Google Review Bonus, and on-going performance bonuses.
Effective Pay Range $90,000 -$130,000 per year
About FACE FOUNDRIÉ:
FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 60+ locations open and is continuing to expand nationwide.
We’re looking for an Esthetician/Operations Manager who inspires greatness in their team by being a coach, motivator, and role model. This is a hands-on leadership role where you’ll balance people leadership, operations, guest experience while performing services on set days.
Your goal: Build a strong esthetics team, create a positive culture, and ensure every guest experience reflects FACE FOUNDRIÉ’s standards of efficiency, approachability, and excellence.
Included are some of the roles/responsibilities but not limited to
What’s In It for You
-
Competitive salary compensation
-
Structured schedule with set service days
-
Potential for service commission and gratuities on service days
-
Potential for quarterly performance bonuses tied to team results
-
Paid time off, paid sick time, and 401k
-
Product discounts and service perks
-
Ongoing leadership training and professional development
-
Supportive, inclusive culture that values growth, accountability, and teamwork
-
Designated manager parking
What You’ll Do
Lead & Inspire
-
Inspire, coach, and develop your esthetics team to deliver consistent, high-quality service
-
Build a positive, feel-good, and inclusive environment
-
Lead by example with professionalism, communication, and client care
-
Celebrate wins, build confidence, and cultivate a culture of kindness and accountability
Operations Management
-
Create and manage esthetician schedules, coverage, and performance using Boulevard. Provide coverage when needed.
-
Partner with ownership on hiring, onboarding, and inventory management
-
Ensure safety, sanitation, and service excellence at all times
-
Responsible for monitoring that all daily, weekly and monthly tasks are completed by team
-
Monitor timekeeping and ensure break compliance
-
Support Front Bar operations as needed
-
Monitor all client/staff communication across all systems
-
Ensure team members are following all the Employee Handbook Policies
Train & Grow
-
Lead onboarding and ongoing education for estheticians on FACE FOUNDRIÉ protocols, products, and retail performance
-
Facilitate in-store product and service training sessions with vendors and reps.
-
Conduct regular check-ins, performance reviews, and skill evaluations
-
Identify individual development needs and create coaching plans to support growth
-
Maintain team accountability regarding performance and discipline policies
Client & Service Support
-
Perform esthetic services on scheduled service days to support coverage and maintain hands-on expertise
-
Ensure service consistency and elevated guest experience across the team
-
Manage guest concerns and escalations with professionalism and empathy
Business Performance
-
Strong ability to coach the team toward service, retail, and membership goals
-
Track KPIs including service revenue, retail performance, rebooking, retention, and productivity
-
Support performance improvement through coaching and accountability. Weekly Staff Score Meetings
-
Collaborate with ownership on marketing initiatives, events, and community engagement
-
Social Media oversight
What You Bring
-
California Esthetics License (required)
-
Education: High school or equivalent (required)
-
Availability to work evenings and weekends (required)
-
1–3 years of leadership or management experience strongly preferred
-
Comfortable with digital systems (Boulevard, Gsuite, training platforms, Google Drive)
-
Hospitality or high-touch customer service experience preferred
-
Strong communication skills and the ability to motivate and coach a team
-
A passion for skincare, service excellence, and people development
-
Ability to stand for extended periods and perform physical tasks throughout the day
-
Ability to lift up to 25 lbs. regularly (stocking, inventory, light equipment setup)
-
Ability to thrive in a fast-paced, modern, high-volume environment
Why You’ll Love It Here
At FACE FOUNDRIÉ, you’ll join a supportive, growth-minded environment where teamwork and professionalism come first. You’ll have the opportunity to shape a strong esthetics team, create a positive culture, and make a meaningful impact on both clients and staff. Leadership here is about helping others do their best work.