Job Description
Job DescriptionWe are looking for a dependable Help Desk/IT Support specialist to provide hands-on technical assistance for a government organization in California. This Long-term Contract position will support employees with day-to-day IT needs, including account administration, workstation setup, and responsive issue resolution in a primarily onsite environment. The role is well suited for someone who enjoys delivering strong customer service, learning quickly, and contributing across a broad range of desktop and infrastructure support tasks.
Responsibilities:
• Deliver front-line technical support to staff by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
• Set up new employees for success by preparing devices, creating profiles, provisioning accounts, and ensuring smooth onboarding and offboarding activities.
• Administer user access within Active Directory and Microsoft 365, including password resets, account maintenance, and permission updates.
• Monitor and respond to service desk requests, manage ticket flow effectively, and maintain clear communication with end users throughout issue resolution.
• Provide onsite desktop support for Windows-based systems, printers, and other end-user technology across the organization.
• Assist with basic networking and server-related support needs, escalating more complex issues when necessary.
• Support technology readiness for meetings and occasional council sessions by helping ensure equipment and connectivity function properly.
• Partner with the IT Manager during knowledge transfer to maintain continuity of support while covering the leave period.• Experience providing help desk, desktop support, or IT generalist support in a detail-oriented environment.
• Working knowledge of Windows operating systems, including Windows 10, with the ability to troubleshoot common end-user issues.
• Hands-on experience with Active Directory, user account administration, and Microsoft 365 support.
• Familiarity with service desk or ticketing systems; experience with Zendesk is preferred.
• Ability to support printers, user devices, and basic networking or server-related issues.
• Strong customer service and communication skills, with a responsive and approachable support style.
• Comfortable working primarily onsite and managing a steady volume of technical support requests.
• Able to learn quickly, stay organized, and operate effectively within a small IT team.