Client Relations Specialist
Job Description
About Us
\n
For over 60 years, Sonitrol has been one of North America’s most trusted names in verified electronic security — protecting businesses and schools with a combination of cutting-edge technology and real human expertise. We don’t just sell security; we build lasting partnerships with our clients. Our team is the reason clients stay with us for decades.
\n
\n
Why This Role?
\n
This isn’t a call center job or a desk-bound position. As a Client Relations Specialist, you’ll be out in the field — the face of Sonitrol — building genuine relationships with business owners and decision-makers across San Mateo and Santa Clara Counties. If you thrive on variety, love solving problems, and want a role where your work actually makes a difference, this is it.
\n
\n
What You’ll Do
\n
• Be the primary point of contact for an established client base, visiting accounts regularly and building trusted, long-term relationships
\n
• Resolve service issues and complex concerns with confidence and professionalism
\n
• Identify client needs and match them with the right products and solutions — including upsell and cross-sell opportunities
\n
• Demonstrate products and deliver hands-on training so clients get maximum value from their systems
\n
• Onboard new clients smoothly and support existing ones with ongoing education
\n
• Maintain accurate account records and communicate effectively with internal teams to ensure seamless service
\n
• Escalate issues quickly and advocate for clients internally when needed
\n
\n
What We’re Looking For
\n
• Strong communicator — confident in person, over the phone, and in writing
\n
• Organized self-starter who can manage a varied schedule and prioritize independently
\n
• Customer-first mindset with a genuine desire to help people
\n
• Comfortable learning new technology and database systems
\n
• Reliable, punctual, and professional
\n
• Prior customer service or account management experience is a plus
\n
• Valid driver’s license and reliable personal vehicle required — mileage reimbursement provided
\n
• Must reside within approximately 25 miles of San Jose
\n
Please note: This is a fully on-site, field-based position. Remote work is not available.
\n
\n
What You’ll Get
\n
• Competitive compensation ($60k - $75k)
\n
• Mileage reimbursement for all client travel
\n
• Medical, dental, and vision insurance options
\n
• 401(k) retirement plan
\n
• Paid holidays and vacation time
\n
• A supportive team environment with room to grow
\n
• The stability of joining a company with 60+ years in business
\n
\n
A Note on Growth
\n
Sonitrol of Silicon Valley promotes from within and invests in its people. This role is a strong foundation for a longer career in account management, sales, or operations — and we’re looking for someone who wants to build something here, not just fill a seat.
\n
\n
Ready to Apply?
\n
If you’re a people person who takes pride in delivering exceptional service and wants to be part of a company with real staying power, we’d love to hear from you.