Job Description
Title – Technical Program Manager
Location - Santa Clara, CA
Employment Type – Contract Only
Program & Project Management
Own delivery from requirements → design → build → testing → go-live
Drive cross-functional alignment across:
- IT / Engineering
- Supply Chain / Operations
- External partners (customers, integrators, vendors)
- Manage timelines, risks, dependencies, and stakeholder communication
- Provide regular status updates and escalation management
Process Design & Optimization
- Translate business requirements into scalable technical solutions
- Standardize workflows for high-volume customers and partners
- Ensure solutions are scalable, reliable, and production-ready
Required Qualifications
7–12+ years’ experience in:
- EDI integration (ASN, logistics, supply chain transactions)
- API integration (REST/SOAP, system-to-system automation)
Technical program / project management
Strong understanding of:
Supply chain / RMA processes
Warehouse & logistics operations
Experience integrating systems such as:
- ERP (SAP preferred)
- CRM (Salesforce preferred)
Proven ability to deliver end-to-end implementations in complex environments
Strong stakeholder management and execution skills
Preferred Qualifications:
- Experience with Auto RMA / reverse logistics workflows
- Familiarity with EDI standards (X12, EDIFACT)
- Experience with middleware / integration platforms (MuleSoft, Boomi, etc.)
- Background in hardware, manufacturing, or tech supply chain
Success Outcomes
- Automated RMA process with minimal manual intervention
- Real-time visibility across shipments, returns, and inventory
- Scalable solution supporting high-volume customers
- Reduced cycle time, errors, and operational overhead