Job Description
Job Description
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Service Rep I.
Job Description:
Job Title: Customer Service Rep I
Job Type: Contract
Job Location: San Diego, CA
Work Schedule: Onsite
Pay Rate: $24, Based on experience
Description:
Duties:
- Upon completing training period, enter and accurately process high volume of daily orders (75-150 daily) into our Enterprise Resource Planning (ERP) database system.
- Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
- Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; appropriately escalate any roadblocks that could affect those goals.
- Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
- Provide exceptional service to customers over the phone and via email to place new orders and provide availability and delivery information.
- Master the intricacies and fulfillment criteria of multiple ordering platforms.
- Gain familiarity with the specific customer needs for various public and private research institutions.
- Maintain a professional level of privacy regarding confidential customer information.
- Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
- Other projects or responsibilities as may be required.
Skills:
- 0-1 years of applicable Customer Service experience
- 0-1 years of experience entering high volume of data or orders (100-150 daily)
- 0-1 years of experience with EDI order processing
- 0-1 years of experience with Enterprise Resources Planning (ERP) systems
- 0-1 years of experience with Customer Relationship Management (CRM) systems
- Strong computer skills, including knowledge of MS Office programs
- Proven excellent verbal/written communication
- Strong attention to detail – accuracy is essential
- Desire to work in a dynamic, fast-paced environment
- Proven track record of de-escalating customer issues with sympathy and empathy
Education: Minimum High school diploma/GED
Required Skills:
- CUSTOMER SERVICE
- HIGH VOLUME OF DATA OR ORDERS
- EDI ORDER PROCESSING
- ENTERPRISE RESOURCES PLANNING (ERP) SYSTEMS
- CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS
Additional Skills:
- MS OFFICE PROGRAMS
- VERBAL/WRITTEN COMMUNICATION
- ATTENTION TO DETAIL
- DE-ESCALATING CUSTOMER ISSUES
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Harkirat Singh for more details.
\nCompany Description
Maxonic, Inc. is a certified minority-owned technology consulting and staffing firm founded in 2002. We provide technology consulting and staffing services to Fortune 500 companies across the country. We collaborate with clients to design, develop and implement business-driven technology solutions. We have deep domain expertise with multiple big data platforms and have strong partnerships with industry leaders in the space. The founders have over 40 years of experience helping clients and consultants succeed. Our commitment is to provide customers with an honest, personalized, face-to-face, long-term relationship and provide consultants with ethical, respectful, and stress-free care. We believe in the power of building successful careers for everyone.
Specialties:
Staff Augmentation
Professional Services - Artificial Intelligence, Big Data Analytics, Mobile Solutions, and Cloud Solutions
Outsourced Services, Administration and Support
Contingent Workforce Services
Company Description
Maxonic, Inc. is a certified minority-owned technology consulting and staffing firm founded in 2002. We provide technology consulting and staffing services to Fortune 500 companies across the country. We collaborate with clients to design, develop and implement business-driven technology solutions. We have deep domain expertise with multiple big data platforms and have strong partnerships with industry leaders in the space. The founders have over 40 years of experience helping clients and consultants succeed. Our commitment is to provide customers with an honest, personalized, face-to-face, long-term relationship and provide consultants with ethical, respectful, and stress-free care. We believe in the power of building successful careers for everyone. \r\n\r\nSpecialties: \r\nStaff Augmentation \r\nProfessional Services - Artificial Intelligence, Big Data Analytics, Mobile Solutions, and Cloud Solutions\r\nOutsourced Services, Administration and Support \r\nContingent Workforce Services