Job Description
Job DescriptionDescription:
OVERVIEW:
LIHEAP INTAKE WORKER
ENERGY/WEATHERIZATION DEPARTMENT
Under supervision of the Lead LIHEAP Intake Worker, incumbent will provide direct services and community
outreach, and assist clients in obtaining needed LIHEAP Utility Assistance services. This is a non-exempt
position.
ESSENTIAL FUNCTIONS:
? Perform outreach, intake, and determine client eligibility;
? Input applications to a computer database;
? Provide information to clients regarding their application;
? Refer individuals to other community agencies or resources if necessary;
? Maintain records; assist in preparing reports and processing approval applications for payment;
? Drive to offsite locations for community outreach;
? Represent and speak on behalf of the Agency before community groups;
? Encourage and organize community participation in the program;
? Maintain client confidentiality and excellent customer service;
? Attend workshops and staff meetings;
? Perform miscellaneous duties to support Department and Agency goals
EXPERIENCE, KNOWLEDGE AND ABILITIES:
? Bilingual: English/Spanish is a must
? Two years’ experience in community work;
? Knowledge of community resources;
? Ability to perform general office, record keeping and simple math accounting tasks;
? Computer literate; ability to use word processing and spreadsheet software;
? Ability to follow written and oral directions and communicate effectively orally and in writing;
? Ability to enlist community support and work cooperatively with seniors, low-income clients, staff and
volunteers
LICENSES:
? Valid California driver’s license, current DMV report, reliable transportation, and California vehicle insurance.
PHYSICAL REQUIREMENTS:
? Ability to walk, stoop and squat as needed; ability to lift and carry up to 40 pounds occasionally and to sit as
much as 60 % of scheduled time; performing the essential functions of the position, with or without
reasonable accommodation.
EDUCATION:
? High school graduate or GED
Requirements: