Bilingual-CSR-Asian Languages, Arabic/Farsi/Armenian/Ukrainian

Published: 6/14/2022

Job Description

InSync Consulting Services is seeking motivated, customer-focused professionals for a Bilingual Healthcare Enrollment Specialist position. This role supports individuals and families by providing information about healthcare coverage options, assisting with enrollment and disenrollment requests, and helping beneficiaries navigate available healthcare programs.

The ideal candidate has strong customer service skills, excellent communication abilities, and the ability to handle high-volume inbound calls while maintaining accuracy, professionalism, and confidentiality.

Position Details:

Start Date: October 26, 2026
Contract Length: 6 months, with possible extension
Schedule: Monday–Friday, 9:00 AM–6:00 PM
Training: 4–5 weeks of onsite training
Work Location: Fully remote after training or remain onsite (candidate's choice)

Job Responsibilities

Handle incoming calls through an 800-line customer service system and make outbound follow-up calls as needed.
Assist beneficiaries with healthcare plan options, enrollment, disenrollment, and eligibility questions.
Process healthcare enrollment transactions and beneficiary requests accurately.
Provide information and guidance regarding medical exemptions and waiver inquiries.
Communicate enrollment and disenrollment status updates to beneficiaries.
Maintain knowledge of available healthcare options and managed care plans within assigned service areas.
Follow established policies, procedures, desk guides, and regulatory compliance requirements.
Meet established productivity, attendance, and quality assurance expectations.
Provide backup support for forms processing, research, and related administrative functions.
Escalate complex questions and concerns to supervisors or appropriate county/state agency representatives.
Perform additional duties as assigned.

Required Qualifications

High School Diploma, GED, or equivalent.
Minimum of 1 year of experience in customer service, call center operations, healthcare support, or a related field.
Bilingual fluency in English and one of the approved languages listed below.
Strong computer skills and the ability to learn new software and systems quickly.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and problem-solving abilities.
Ability to work independently and collaboratively in a fast-paced environment.
Professional telephone etiquette and a customer-focused approach.

Approved Bilingual Languages

Candidates must be fluent in English and one of the following languages:

Armenian
Cambodian
Cantonese
Farsi
Japanese
Korean
Mandarin
Thai
Laotian
Ukrainian
Vietnamese

Only candidates fluent in one of the listed languages will be considered.

Preferred Qualifications

Previous experience in healthcare, health insurance, or managed care.
Experience supporting public assistance or government healthcare programs.
Previous inbound call center experience.
Familiarity with healthcare enrollment, eligibility, or beneficiary services.

Work Environment Requirements

For candidates choosing the remote work option after training:

Reliable high-speed internet connection.
Quiet, private, and distraction-free workspace.
Ability to maintain confidentiality when handling sensitive beneficiary information.
Ability to remain seated and work at a computer for extended periods.

\nCompany Description

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.

Company Description

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.