SHIFT MANAGER - CAGE
Job Description
Job Description
Overview:
The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages on assigned shift, while providing extraordinary guest service to ensure
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Hires, trains, motivates, evaluates and manages staffs in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
• Establishes and maintains departmental objectives, standards, guidelines and budget to ensure proper management of department functions.
• Monitors and evaluates the activities and operations of credit and collections to ensure achievement of financial, policy and regulatory objectives.
• Monitors and evaluates the activities and operations of cashiers to ensure achievement of financial, policy and regulatory objectives.
• Makes recommendations of disciplinary action to the Director of Cash Operations.
• Works with the Director of Cash Operations to remedy guest problems and complaints, ensuring courteous, friendly service.
• Approves permanent check-cashing limits of Hard Rock Hotel & Casino Sacramento at Fire Mountain guests within designated limits and according to criteria in order to allow qualified guests to have convenient access to funds, with the objective of encouraging greater gaming activities.
• Maintains contact with Security and Surveillance Departments and the bank to locate variances and ensure proper handling of monies.
• Analyzes various sources of data from credit bureaus, central credit, telephone or personal contact, and gaming history, in order to grant and collect credit with minimum risk for default, while maximizing the potential for guests to engage in gaming activities.
• Other duties as assigned.
• Attend and participate in meetings, completing follow-up as assigned;
• Perform work regularly and predictably
Established guidelines comply with all internal and external regulatory directives and laws.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
These skills and abilities are typically acquired through a Bachelor's Degree in Business, Accounting, or closely related field, and/or a minimum of 3 to 5 years’ experience in cashier/credit/collections operations or overall gaming operations with 2 years in a managerial capacity.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.
KNOWLEDGE OF:
• Cashiering or banking operations.
• Gaming control regulations and the legal aspects of credit rating systems and laws.
• The Gaming/ industry, including principles and practices of a capital and operations budget.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Financial and budgeting control skills.
• Legal, banking and accounting issues
ABILITY TO:
• Communicate effectively with coworkers and management
• Observe and direct actions of subordinates
• Identify different denominations of currency and quickly count currency
• Communicate effectively with subordinates, co-workers, and management.
• Count and separate varying denominations of chips and currency.
• Motivate and direct the performance of subordinates.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Sacramento floor, and is subject to varying levels of crowds and noise, the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.
Closing:
• The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.