Customer Care Representative
Job Description
Job Description
About CABS Heating & Air Conditioning:At CABS Heating & Air Conditioning, we aspire to be the most trusted and respected residential HVAC company in the West Sacramento region. We prioritize environmental responsibility and are committed to treating our customers with honesty and integrity. Our employees are truly the backbone of our organization, and we strive to create the best possible work environment for them. Our team members are like family to us, and we express our gratitude for their hard work through exceptional benefits, flexibility, and opportunities for professional growth. If you're seeking a company that fosters your development, your search ends here!WHY WE ARE A GREAT PLACE TO WORK:Role: Customer Care RepresentativeLocation: West Sacramento, CAPay: $19-$23 per hour, depending on experience + spiffsSchedule: You'll work full-time anytime between our business operation hours of 7 a.m.–7 p.m. Monday through Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. Your schedule is subject to change due to the season.WHAT YOU'LL BE DOING:As a Customer Care Representative, you'll spend your days generating new business opportunities and driving customer loyalty by re-engaging with existing clients. Using our comprehensive customer database in ServiceTitan, you'll reintroduce our services to valued clients and skillfully manage outbound calls based on customer needs. You will regularly update customer information in our database and identify opportunities to upsell and promote additional services. During your interactions, you will use company-provided scripts while focusing on building relationships and strengthening connections through personalized outreach. You'll schedule follow-up calls and manage the sales pipeline within ServiceTitan, always maintaining accurate records. By staying current on industry trends and our company's latest services, you will provide knowledgeable communication. You'll also coordinate with our internal customer service and technical support teams to ensure a seamless service experience.QUALIFICATIONS THAT SET YOU APART:High school diploma or equivalent2+ years of phone sales and customer service experienceStrong communication and interpersonal skillsBasic computer skills, including proficiency with CRM softwareGeographic knowledge of the service area and the ability to read mapsPreferred Qualifications:Experience in the HVAC industryExperience using ServiceTitan or similar CRM systemsHERE'S WHAT WE OFFER:Health, dental, and vision401(k) with company matchPaid time off (PTO)5 paid sick days6 paid holidaysPaid vacationBirthday payGrowth opportunitiesCompany and team eventsPerformance or annual bonusesContinued training and certificationsDoes this sound like the perfect Customer Care Representative role for you? Apply today with our initial 3-minute, mobile-friendly application! Join the team at CABS Heating & Air Conditioning!Does this sound like the perfect Customer Care Representative role? Apply today with our initial 3-minute, mobile-friendly application and join the team at CABS Heating & Air Conditioning!